
Monday, August 16, 2010
eBay Workshop August 17th - "Holiday Sales 2010: Tips & Prep for a Successful Selling Season"

Tuesday, August 3, 2010
How to Use Social Media as a Marketing Opportunity for Your eBay Business

As an eBay seller, it is easy to get caught up in the everyday tasks of just keeping your operation running. You might be drowning in brown tape and jiffy bags and making sure you make it to the post office in time, but remember there’s a whole world out there.
eBay is a walled garden. It’s busy and has millions of buyers out there for you. But there is more to the internet than eBay. You can boost your eBay sales by marketing online. One of the most talked about opportunities is social media. That means sites such as Facebook, Twitter, LinkedIn, MySpace and other activities such as blogging.
Twitter has grown phenomenally in the past year or so and is now a mainstream website used by millions at home and abroad. If you have opened a newspaper in the past year you can’t have missed it. The same is true of Facebook. Both Twitter and Facebook offer the best options to eBay sellers who want to have a go at social media.
Blogging is also a great opportunity. A blog is basically a website where you can write about anything you like and also publish other content such as videos and photos. Setting up a blog can be free and easy, depending on what service you choose. Open source software Wordpress comes highly recommended and is free: you just need to pay for the hosting and design.
If social media seems scary, you’re right to be cautious: time is your most valuable commodity and wasting any of that or getting behind in the essential tasks of running your business would be a bad thing. But by approaching social media with discipline and a clear idea of what you want to achieve, you can reap some benefits.
There are two key benefits of social media to an eBay seller:
- The first is traffic. Sites like Facebook and Twitter have a massive following with millions of visitors every day. It’s possible to get a little bit of that action and increase the number of people viewing your listings.
- The second benefit, especially if you already have your own website, is SEO (search engine optimization). Blogging, in particular, is a good way of building your site content and creating valuable inbound links to build the prominence of your site in web searches.
Here are a few ideas that you can try:
- Build a Facebook fan page for your eBay sales. Even your granny is on Facebook these days so it’s a great audience to plug into. Your easiest option is to build a Facebook fan page for your business including links to your eBay shop and items you are selling. One of the best ways to utilize Facebook is to offer discounts and deals exclusively to Facebook fans to tempt them.
- Twitter and Tweets: Get started on Twitter and gradually build your network. Succeeding on Twitter can take time but the best way to attract attention is to provide links and information that other people find useful. That could be sharing news stories, your own content or making wry and amusing observations. You will also get a lot out of Twitter if you connect with people you admire and trust.
- Blogging: Blogging is something that rewards you the more you do it. If you start a blog, write about things that really interest you. Establish yourself as an expert in your field and as someone who people turn to for insight and interesting comment If you’re not much of a writer, try a picture blog or video blog (vlog).
What you want to avoid, whether on Facebook, Twitter, MySpace, or any other social network or blogging, is mistaking not working for networking. If you’re just jabbering away to your fellow sellers, friends or people who aren’t buying from you, it could be a waste of time. You need to approach social media as a marketing channel. It should be fun but it does have a very serious purpose: promoting you, your sales and your business.
And the good news is that Frooition can help as you take on social media. It’s essential that your eBay brand is extended to your other online profiles. A consistent look and feel makes your buyers and customers feel reassured, makes you look good and inspires trust. Frooition can help you with custom made-to-order design, expertise and plenty of past experience. Get in touch with Frooition and we can help you extend your eBay brand so it includes social media.
Article from Frooition's Blog.
Frooition is a leading provider of eBay store and listing designs. Frooition provide design services for most other online sales channels as well as website design. Frooition has been working with the eBay platform more than 4 years and has clients in the USA, Canada and Europe.
Thursday, July 29, 2010
Christmas Profits Begin in July: Your Holiday Planning & Prep Starts Here
Ready to make some money this holiday season? Then grab a glass of lemonade and sit down to read this post. Because what you’re about to read will be key to your holiday income success.

Starting on July 5th, with the kick-off of the back-to-school shopping season, the countdown begins to 2010 holiday sales. There are almost 9 weeks from July 1st to September 1st, when 38% of online shoppers will begin their holiday shopping.
If you wait until Fall to starting thinking about and preparing for the holidays, you’ll find yourself in catch up mode from September to December, and as a result leave a lot of holiday money on the table.
Preparing begins with the actions you take in July.
Every year at this time, I begin helping people prepare for holiday sales.
Unfortunately not enough people take action early on. And there’s nothing worse than rounding the holiday bend in November and watching sadly as your holiday sales slip by.
Don’t let this happen to you! The time is now…
To get you started, I’ve listed some of the holiday prep steps you’ll take this year:
- Creating a holiday inventory list
- Choosing your affiliate products & signing up for the programs
- Creating a holiday marketing plan
- Ordering last-minute inventory
- Organizing your physical products
- Snapping up packaging supplies on the cheap
- Creating holiday advertising graphics
- Planning your website and blog “seasonal decor”
- Creating holiday gift sets
- Setting up your holiday blog/ sales pages if you are an affiliate marketer
- Setting up your email marketing campaign
- Bringing in seasonal help
Now if the thought of putting together a plan for the holiday selling season feels overwhelming to you and you’re wondering how you’re going to find time to add yet another thing to your already overloaded schedule, there’s relief in sight.
With 15 holiday selling seasons under my belt (whew!) – 7 offline & 8 online! I have the planning and action steps for holiday income success down to a science. Stay tuned, for the upcoming announcement about this year’s Holiday Selling Guide and use this link to sign-up for announcements.
Monday, July 26, 2010
eBay Workshop July 29th - "How to Use Content Marketing to Attract, Engage & Retain More Customers!"

Topic: How to Use Content Marketing to Attract, Engage & Retain More Customers!
Host: Lisa Suttora, ecommerce strategist and Founder/CEO of WhatDoISell.com
Date: Thursday, July 29th
Time: 10 a.m. – 11 a.m. PST (Pacific Standard Time)
Location: eBay Workshop Board
Description: Content is still king on the web! Unfortunately many online sellers overlook this free, highly effective marketing strategy. Discover how to use content to:
- Drive targeted buyer traffic
- Convert more sales
- Retain existing customers
- Give your business a unique presence on eBay
Join ecommerce strategist Lisa Suttora, Founder/CEO of WhatDoISell.com, as she discusses several creative ways to use content marketing to successfully promote a business in any online niche market.
You’ll learn how to integrate content with eBay’s marketing tools, as well as how to leverage your content on today’s top social media sites.
Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help an eBay seller grow their business.
Wednesday, July 21, 2010
Preparing for the Back-to-School Sales Rush on eBay
Here are some tips for starting your eBay marketing campaign for back-to-school season:
- Discounts. Discounts. Discounts. One of the prime reasons consumers will want to buy from you is because you are offering a good deal. Create promos for products, give special discounts on themed items and offer savings on bulk shipping.
- Advertise early. Back-to-School season marks a big event for most retailers. It is also the start of the third quarter of the year as well as the fall season. Several advertisers will start their online marketing efforts early and so should you. The second week of July is the ideal time to start. (Start now!)
- Communicate to your customers why they should buy from you. Competition can be tough and the big retailers will definitely be your major contenders for school supplies and other must-haves. So, hype on what makes your eBay store/inventory different – be it the price or your delivery options.
- Target the right audience. During Back-to-School season, you actually have two major audiences: the students and the parents. Between the two, it’s the parents that have control of the budget, but do not discount the purchasing power of the students.
- Highlight the right products. School bags, backpacks, shoes, shirts and school supplies are the top sellers during this season. Make sure you are offering a good deal on the bare necessities such as pens and paper products.
Happy selling!
Article from the Shopster blog
Shopster is an eBay Certified Solutions Provider providing additional product and inventory for eBay sellers through drop shipping. Shopster has customers in 22 countries and provides full service drop shipping to both the United States and Canada.
Monday, June 7, 2010
How to Sell on eBay: The Things We Wear
But these pieces don't need to be forgotten forever—especially with millions of potential buyers online who would be happy to give them a new home. So why not try selling them on eBay? We'll help by giving you the background necessary should you decide to try your hand at Clothing, Shoes & Accessories.
You may even venture into your own children's closet, your spouse's or your roommate's—with their permission, of course—to beef up your inventory. As long as you ask them first, you'll have little to lose and plenty to gain.
Over the years, eBay has become a magnet for bargain seekers of name-brand merchandise, both new and used. So it seems natural the Clothing, Shoes & Accessories category has emerged as one of eBay’s most popular categories.
In recognition of this, eBay recently launched the Fashion site, giving all listings in the category a catalog-style interface.
Almost any type of clothing and accessories will sell on eBay but—as with any category—there are those that will sell better than others.
Plus-size items and petites are also popular online because they can quickly sell out at brick-and-mortar shops, writes Michelle Angell, an eBay seller of more than 10 years and a writer for Examiner.com. And if you have designer threads you no longer use, definitely put these up on eBay.
"Buyers are looking for bargains, and eBay can be a gold mine for those wanting to look fashionable without paying department-store prices," Angell notes.
However, be sure the brand-name items you are offering are genuine. Regardless of the item you sell, though, condition is a major factor.
Just like with a brick-and-mortar shop, buyers are going to pick the pieces that look the best. That means your description and photos are very important. Shoppers don't have the option of grabbing items off the shelf to inspect them or try them on, so you need to be their eyes and hands to keep buyers happy and ensure smooth transactions.
It's important to tell buyers if an item is new (with or without tags), or gently used, and give them plenty of photos so they know the exact condition and details of the piece. Photograph both the front and back of an item, and zoom in on any intricate detailing to ensure buyers see items in their truest form. And be sure to include shots of any imperfections an item may have.
Titles are prime real estate in the online selling world. You want to use accurate keywords that will tell buyers what you're offering at a glance. That means you not only need to tell them what you're selling, but also the size and material items are made of, right away. And if you can fit it, include the condition as well so buyers know the important details at a glance.
Once you get them to click on your listing, it's time to tell shoppers everything you can about your piece. Again, size is very important to mention. But remember that sizes aren't universal. One brand's size 8 may be another brand's size 10, so grab the measuring tape. It's time to tell buyers the exact measurements. For tops you'll want to note the sleeve length, chest measurement and the full length of the piece. For bottoms, be sure to measure the waist and the inseam. You'll want to provide measurements for accessories as well. How big is that handbag, belt buckle, shoe charm or hair clip?
Shoppers will thank you for this information, because they'll know if an item is likely to fit or not, and you'll do yourself a favor by reducing the likelihood of a return.
As with any category, it pays to do some advance legwork before jumping in with both feet. Subscribing to research services such as Terapeak can give an eBay seller valuable insight into keywords, average selling prices and optimum days and times for ending listings, as well as clue them into the most profitable niches.
However, much of this knowledge can be gleaned for free—with only the investment of time—by studying closed and active listings on eBay.
If you have a lot of the same items in different sizes or colors, you could try creating multi-variation listings. This can be a big money and time saver since you only create one listing for these items instead of multiple. Auctiva recently began supporting eBay’s multi-variation listings format, saving eBay sellers time and money.
Wednesday, June 2, 2010
Make the Most Out of Your "About Me" Page on eBay
Many eBay sellers may not be aware there is an "About Me" page/feature available for each account to give other eBayers more information on a seller's business, what service they can expect from them and more. Fewer sellers actually take advantage of the additional marketing opportunities an About Me page on eBay provides. Building a successful eBay profile is about using all the tools eBay makes available. If you’re not using your About me page, you’re missing a trick.
What is an About Me page?
An About Me page is a page for you to tell other eBayers about yourself, your business and the things you sell. You can make and edit your About Me page via My eBay. You don’t need any special skills, but if you have some coding or design experience, so much the better. Unusual for eBay, you can have a link on your About Me page to your personal website or blog. Be careful. You are not allowed to link to commercial websites, promote off-eBay sales or link to items prohibited on eBay. You are also not allowed to link to a search engine or site that aggregates the eBay sales of multiple sellers. eBay has a full list of what is allowed and what is not allowed on the About Me policy page.
About Me Page Benefits
There are two significant benefits to building an About Me Page. The first is SEO (search engine optimization). The vast majority of buyers will come to you via eBay’s search but some will find you via search engines such as Google. It’s well worth remembering anything you can do to attract more buyers from search engines is good news for the bottom line. You can also link to your About Me Page from other sites as you like, to improve the ranking of your About Me page in Google.
The second benefit is with branding. Ensuring everything you do looks good and is clearly identifiable as your business is vital when it comes to attracting repeat buyers, inspiring trust and providing a first class buying experience. Frooition can help you with design and implementation of your About Me page and make sure it looks great!
Five things to include in your About Me page:
The good news for sellers is an About Me page is very flexible and can easily be personalized using HTML. eBay can help you build a basic About Me page but to get the full impact, pull out all the stops and make it a fully integrated part of your eBay brand.
- Auto-generated components: eBay allows you to display your current sales, recent Feedback and even recent bids. So use the auto-generated elements to populate your About Me page easily.
- Pictures: You can include images and photos in your About Me page to bring it to life. You can host these images yourself, or eBay will do it for you.
- Words: To get the full SEO benefit of your About Me page make sure you have some text talking about your sales. Cram the text full of relevant keywords that will aid your find ability on Google.
- Video: You can easily embed a video (hosted on YouTube, for instance) using HTML and that is certain to attract attention. It could be a showcase of your stock, a tour around your business or just you talking to camera about your business. It’s surprisingly easy to make a video, even with your digital camera.
- Your philosophy: In your item listings and also other eBay pages, you’ll talk about what you’re selling and how people pay and get a refund. An About Me Page offers the chance to be a bit less formal and more personal. Talk about why you got into eBay selling, spin a yarn about why you do it and how you like to trade.
Not long. If you’re clever and reuse content like pictures and text you already have elsewhere, you could be up and running in a matter of minutes. If you want something more professional, it will take longer.
The good news about your About Me page is that it’s a one-off job. There’s no need to constantly tweak and tinker: once it’s up and running you can just leave it be. Of course, if you change your brand or want to make changes, you can then easily update your About Me page to reflect the changes.
Article from Frooition's Blog.
Frooition is a leading provider of eBay store and listing designs. Frooition provide design services for most other online sales channels as well as website design. Frooition has been working with the eBay platform more than 4 years and has clients in the USA, Canada and Europe.
Thursday, May 6, 2010
What To Do if eBay Sales Are Down
A client called today saying his April eBay sales were down. I said how we fix this depends on the answer to this question: Are your items getting lots of hits? The answer changes my advice.
If your items are not getting a decent amount of hits, then one (or both) of two things are going on:
- Demand may be down. Maybe your item is seasonal. Maybe the newest hottest one just came out, and people really want that. What to do about this: Not much. You can't make people want an item they don't want. I hear this all the time from people who buy liquidation stock, and find out that people kinda don't want what they happened to buy. That's not a blanket statement; plenty of liquidation stock is VERY successful on eBay. My point is that you can't make people want an item they do not want.
- Something is wrong with your listing strategy that is keeping people who want your item from finding yours. This can range from strategy mistakes you might be making to issues with how eBay sorts you in search results. What to do about this: Check your Seller Dashboard. Check what may be holding you back, and fix that. We'll cover more of that in another post. But these should be things you CAN change.
If your items are getting a decent amount of hits, but not really getting sales, that tends to mean that people want your item but for some reason don't want YOURS from you. Reasons might include:
- Something about your item is not what people expected. For example, I've been searching laptop batteries lately. Most of the items in search results are not clear about the mAh rating for the batteries. So I am hitting a LOT of items, but I am leaving when I realise that they are half the power of my existing "standard" battery. I'd like something the same power or a more extended life. What to do about this: Build more info into your title. You can also build into into item specifics and the subtitle. In my case, if someone had shown the mAh in the title or subtitle, I wouldn't have bothered looking at low-powered batteries.
- Something about your listing is turning them off. Not enough pictures, not good/focused pictures. Unclear policies or too many policies that people don't want to read. Fear of what's hidden in the fine print. What to do about this: You can fix this. Clean up your listings. Take better pictures. Make sure your pics tell the story of what this is and the condition it's in. Revise your policies to be more organised, clearer, and in an order that makes sense to eBay shoppers (shipping first). Not everybody who has a question will ask it. Some will just hit their back button. And even if they ask a question, while they wait for your answer, they might hit the back button, and shop your competitors.
- Your listing design and organisation could be turning people off. Some listings look very unprofessional... clip art, lots of wacky font colours, everything centred, and Comic Sans can make people think you're a small nobody. What to do about this: Revise your listing. Create a template that is organised. Don't try to design your text. Let your info be info. Let your design be design. If you have no design, still let your info be info, and don't try to design it. Make info easy to read and professional-looking.
And as always, hire a pro if you could use more help! :)
This is where we start when looking at why people are having issues with eBay sales. It starts by knowing if you're getting hits, so make sure you are using a (hidden) counter.
Founded in 1995, As Was is a full-service consulting firm specializing in branding, design, sales and marketing strategies, operations management, and training. As Was is an eBay Certified Service Provider and has been working with eBay sellers since 2001.
Friday, April 9, 2010
4 Surefire Ways to Make More Money on eBay This Spring
Blog post by Lisa Suttora, CEO & Founder of WhatDoISell.com
4 Surefire Ways to Make More Money on eBay This Spring
Spring has sprung and so have online sales! We’ll be hearing about the March ecommerce sales figures in the coming weeks, but early indicators reveal that an early Easter and the arrival of spring weather will bring a boost of online retail sales in the neighborhood of 8-10% over 2009.
For eBay sellers, spring also brought with it some major changes to the way business is transacted on eBay. With the end of the Store Inventory Listing Format, millions of items formerly nestled away in eBay stores, saw the dawn of a new day in eBay’s core search.
For many eBay sellers, the inclusion of “store in core” has been a boon for sales. Many people are finding that inventory they’ve had sitting on their virtual store shelves for two years is now selling.
Other sellers who had enjoyed a sole position in core, while their competitors left their listings in store, have seen their categories explode with many competing products alongside theirs where none were before.
But there’s no doubt about it. No matter what changes you’ve seen in your sales on eBay over the past week or so, with the eBay changes and the arrival of spring, it’s time to refresh your strategy!
Today we’re going to look at 4 ways to get started doing just that!
1. Put Your Spring and Summer Merchandise Front and Center
Walk into any brick and mortar retailer these days and you’ll see the signs of spring. Brightly colored signs, spring products in the hot new colors and a fresh array of merchandise to choose from. Spring is a time or renewal and rebirth, and people are wired for that. They’re also very ready to make new purchases for spring and summer. And the eBay seller who actively markets their spring and summer products is the one who increases their sales! Unfortunately, I see many eBay stores and listings that are not doing any spring marketing at all. Even worse, holiday messages and graphics remain. Fall and winter categories are featured in stores and spring merchandise is buried in sea of fall and winter products.
Take a look at your store and listings. Will customers be excited by what they see when they land on your eBay pages?
2. “Top Up” Your Store Categories
If visitors to your eBay store can’t find your new merchandise, they won’t become buyers. And part of putting your new spring merchandise front and center is rearranging your eBay store categories so that the new in-season categories are featured at the top. Many people list their categories in alphabetical order, but by doing that, you relegate your Spring and Summer merchandise to the bottom of your category list where no one will find it!
Keep in mind that a shopper’s focus is going to be “above the fold” which means you have to engage them with what’s on their screen BEFORE you can get them to scroll down to see what else you are offering. Always put your most popular 5 or so eBay store categories and in-season categories at the top of your store category list. If you have a lot of categories, once you feature your top 5-7 categories you can continue your category list alphabetically.
3. Use Subtitles for Marketing not Product Details
eBay subtitles are the best marketing deal on the web IF you use them for the right purpose. eBay listing subtitles should be used for one thing only – MARKETING. Think of eBay listing subtitles as the banner you hang outside your store or the sign you place on a product that tells people what makes that product different, unique or special than everything else the customer is being offered.
Two important things that every eBay seller must know. eBay listing subtitle keywords are not included in core search, this means that if you are putting item specific keyword data into your subtitle in the hopes that it will help people find your products, it does not contribute at all to that purpose.
For marketing purposes you want to craft what we call in marketing a USP (Unique Selling Position) or a “headline” – that will make people do ONE thing… and that is CLICK on your listing and go to your listing description page.
A listing subtitle has ONE purpose – to get a prospective buyer to CLICK on your listing and go to your listing description page where you then display the product information that will convert that browser into a buyer!
So what should go in your listing subtitle? Anything that showcases what’s different about your product or service. The thing that sets you apart from every other seller. Maybe, you’re selling a “Limited Edition Platinum Retro 60 Series”. Maybe your product is an “Exclusive Set. Only Available on eBay”. Maybe you are fortunate to carry an item that is “In Stock with Same Day Shipping. Sold Out In Stores”. Maybe your item is “Eligible for Bing Cashback”. Or the product your carry is “Winner of the Top 10 Toy Awards”. In many categories these days “We Ship Worldwide” is a USP – there are a lot of eBay sellers who no longer ship worldwide. (Which is the subject for another blog post.) Or your item is “100% Made in the USA”.
4. Use eBay’s Search Visibility Analysis Tool to test and track your strategies
The most important key to success when running a business on eBay or anywhere else is to know what works for your business. Each business has so many variables to it, that you have to apply the strategies and then test them and track them to make sure that they are right for you. eBay’s Search Visibility Analysis Tool will help you test and track changes you make to your listings as well as view the impact they have on your ranking in eBay’s Best Match. For example, the tool will show you how many times your listing has been displayed to buyers and the number of times a buyer has clicked-through to view your listing description. This information is critical to determining why your listings are or are not selling. If shoppers aren’t clicking on your listing, they definitely aren’t buying. With the Search Visibility Analysis Tool, you can pinpoint where the problem in the process is and make changes accordingly.
We’ll we’ve just covered four solid business strategies to increase your sales this spring. There’s only one thing left to do now… apply what you’ve learned and implement!
This article has been condensed. Read the full article here.
Since 2004, Lisa Suttora of WhatDoISell.com has provided thousands of online sellers with the skills, knowledge and support they need to build a unique, thriving business on eBay.
Monday, April 5, 2010
Use Research to Understand Your Competition and Improve eBay Sales by Vendio
Recent eBay changes are now including eBay Store inventory in the main or core search. With this change, it is much more important to understand your competition on eBay. Remaining (or becoming) competitive is truly the only way to achieve success when selling commodity items.
For one-of-a-kind items, auctions still remain the best bet, but for commodity items, you’ll need to stand out from the crowd.
To understand your competition, it's all about research..research and research.
Vendio Research provides competitive data on a seller or product level and it’s a great place to start when developing your competitive strategy.
On a product level (researching by product), you’ll be able to view at a glance all the pricing data and recommendations for listing successfully. In addition, you can view keywords that should be used to drive a products success (what terms are buyers using to FIND the product) and on a competitive level, you’ll be able to see the top sellers by product and view the details on what makes them successful. This will give you great insight. Find out when and how they are listing their items and at what price. Do they charge shipping or offer free shipping? Use the information to create a listing strategy that really works for your product.
In addition to product research, you can type in your competitor’s eBay user ID to get the same great information on a seller level (vs. a product level). You can view their overall strategy and see what’s really driving their success.
I can’t show all the graphs that are available (or this blog post would be loaded with Images). However, you can see from the image that you can view the graphs and trends for many different areas (average selling price, keywords, time of day, categories, etc.).
While Research gives you the “numbers and data”, it does not account for the other reasons a seller may or may not be successful, such as customer service, attractiveness of the listing and policies.
Use Research to actually look at the successful listings and determine how you can improve on what you see.
Can you make your policies friendlier? Can you make your ads more readable? Can you make your ads more attractive. Go into your competitors ads with a “red pencil” and then do the same for you own ads.
There is always room for improvement and better methods to convert browsers to bidders and buyers; it just takes a bit more work than it used to.
And one final recommendation, if you go through the process of researching and understanding your competition – don’t stop there. Make it a part of your normal weekly, bi-weekly or monthly process. Doing it once is great, doing it regularly ensures you can always stay ahead of the “next” curve.
Happy Selling!!
An eBay Certified Solutions Provider since 2004, Vendio provides an ecommerce solution for eBay sellers of all sizes. Vendio offers a series of applications which can be installed on a standalone basis or used to extend the functionality of the Vendio's eBay listing and inventory management solution.
Friday, April 2, 2010
eBay Workshop April 7th - "eBay Listing Design Clinic"

Description: In this workshop, Debbie Levitt, CEO of As Was (an eBay Certified Provider since 2004), will take a look at one listing from workshop participants, and offer free advice on how to make that listing more likely to make a sale.
She'll be looking at design, layout, pictures, description, policies, and more ingredients that go into converting eBay shoppers into buyers.
Wednesday, March 31, 2010
4 Quick & Easy Tips on How to Improve eBay DSRs and Feedback by Frooition
1. Item as Described
Write full product/item descriptions including all relevant details. Especially the condition of the item and any defects. Use Item specifics and include multiple pictures to help buyers see exactly what they’re about to purchase. Don’t use generic stock product shots, especially for used items – show the buyer the product they are actually going to purchase.
2. Communication
Make sure buyers know how to reach you by providing contact details in your listings, emails and shipping invoices. You can use automated emails through Selling Manager Pro to keep buyers informed of when you receive payment and when their product has been shipped.
3. Postage time
Ship items as quickly as possible once it is sold and paid for. The sooner a buyer receives their item the happier they’ll be. Offer premium postage options to enable buyers to select a low cost, slow delivery or a next day service at a higher price. Remember to confirm the shipping method used and inform buyers when they should receive their item to set their expectations.
4. Postage and Packaging charges
Offer the most competitive postage rates possible. If you can, consider free postage and include the cost in the purchase price of the item. Don't forget to offer discounted postage for sending multiple items which may also increase sales.
Frooition is a leading provider of eBay store and listing designs. Frooition provide design services for most other online sales channels as well as website design. Frooition has been working with the eBay platform more than 4 years and has clients in the USA, Canada and Europe.
Thursday, March 18, 2010
7 Tips on How to Raise Your eBay Seller Ratings from Frooition
Securing and maintaining eBay’s Top-Rated Seller status should be high on any seller’s to do list. eBay education specialist Mark Buckingham offers a few top tips to help you bolster the fortunes of your eBay Empire.
Introduced in October, the Top-rated Seller program distinguishes the cream of eBay sellers…and it is achievable for the majority:
- Strive for 5 stars: Avoiding low 1 and 2 stars is key to the Top-Rated program, so communicate to your buyers the importance of Detailed Seller Ratings and feedback. Use your custom emails in Selling Manager Pro to keep your customers apprised, add compliment slips to remind your buyers where they bought the item from and highlight other special offers, and don’t hesitate to pick up the phone if a buyer isn’t happy.
- Understand Best Match: From meeting eBay’s basic seller standards, to understanding recent sales score and impressions it’s well worth doing a little homework to get to grips with exactly how Best Match sorts matching listings. Get Best Match savvy, and you’ll reap the rewards.
- Pick your ‘carrots’: Top-Rated Seller is partly calculated by number of transactions, so consider adding cheaper cost-neutral lines that will sell in volume and could help pad out your feedback, and help absorb any low scores. It will also help generate extra footfall into your shop. Don’t forget to use Good-til-Cancelled multi-quantity listings to save you re-listing the item and jeopardizing your sales-score.
- Manage buyer expectations: setting and exceeding expectations is all-important. In my experience, a buyer won’t mind waiting a week if they know in advance. Don’t promise a turnaround shipping and delivery time you can’t realistically fulfill.
- Anticipate problems: Look at your Detailed Seller Rating and feedback history and see where low scores and non-positive comments have been left, and look for trends. Perhaps particular lines in your eBay Store are more problematic than others? If so, take time to give those buyers extra-special customer service.
- Offer free shipping: This is part of the Best Match algorithm – eBay announced they give a boost to listings offering free shipping. Of course, there’s rarely such a thing as free shipping, but it pays to build it into your unit cost, or subsidize it as best you can.
- Beat your competition: Frooition customers already have an advantage over most sellers who don’t have a professional setup. But it still pays to know your competition and to be creative. Get into the habit of scouring eBay’s Completed Items searches and other research products like Terapeak, to see how your competitors are fairing. Look carefully to see what value other sellers are offering and how you can add more value and stand out from the crowd. Be creative. Consider embellishing your gallery thumbnails and consider adding a subtitle if you haven’t already. Even stating how much money the buyer is saving might mean the difference between winning a loyal buyer or giving your competitors the upper hand.
This article has been condensed. To read the full article, click here.
Frooition is a leading provider of eBay store and listing designs. Frooition provide design services for most other online sales channels as well as website design. Frooition has been working with the eBay platform more than 4 years and has clients in the USA, Canada and Europe.
Tuesday, March 2, 2010
eBay Seller HelloBaby Grows Business with Terapeak Research
A Terapeak interview with Trevor Ginn of Hello Baby (http://stores.ebay.co.uk/hellobabydirect)
How long have you been selling on eBay?
I’ve been selling on eBay as Hellobabydirect for about 18 months. Before that I was working for Auctioning4u who were the UK’s largest eBay trading assistants. All in all I’ve been selling on eBay as a business for about 4 years.
What got you started there?
At Auctioning4u I provided consulting services to businesses to help them use eBay as a sales channel. With online sales experiencing strong growth most of my clients were doing pretty well, much better than me it seemed. I was itching to give it a go as I was sure I could build a successful online retailing business.
I choose baby products as my research showed that the industry had healthy margins and was not as competitive as areas like electronics. I also wanted to be in an industry which I knew something about (my first daughter had just been born), was largely non seasonable and mostly recession proof.
What sort of things do you like to sell?
We sell a wide range of baby and nursery items. Items range from small toys nursery and baby safety items like safety catches to larger, more expensive items like prams and cots. We sell a lot of our items internationally, especially to Europe as the strong Euro makes our products good value for our friends in the Eurozone. We sell on eBay and other online channels.
How do you use Terapeak to help build your business?
We use Terapeak to research products and also to investigate the tactics and best selling product of our competitors. eBay data, provided by Terapeak, is the only source I know of actual sales data about online sales. Other, very expensive, reports from companies like Mintel make broad statements about market sectors, but this is not much use when a merchant is looking to make purchasing decision at the brand or product level.
When we are analyzing new products we will use a product search on that particular brand to establish what items are selling well and then drill down to individual products to establish average selling prices. We then put the sales data into a spreadsheet which allows us to calculate the profit we can make from selling the item by taking into account cost like sales tax, PayPal and eBay fees. This process saves us from buying product for which the market is very competitive and there are poor margins.
We also make extensive use of the seller report. This allows us to see the products which our competitors are selling successfully and how their business is performing.
Terapeak Tips from Matt – What else Hello Baby can do to build their business using research?
The International report provides charts detailing buyer and seller location and helps identify which eBay site represents the highest potential margin.
I (Matt with Terapeak) would recommend Trevor try using the International report for some of his products and see if he can expand his offerings into more eBay sites around the world.
Terapeak is an eBay Certified Provider and a member of the eBay Market Data Program. Terapeak 5.0 is a full, web-based solution providing real-time market research and data analytics on eBay. Terapeak 5.0 provides eBay sellers and buyers with two years worth of trending data.
Monday, March 1, 2010
eBay Workshop March 3rd - "What to Sell on eBay, Keep or Give Away when Spring Cleaning"

Tuesday, February 9, 2010
eBay Workshop Feb 10th - "5 Strategies to Increase the Visibility of Your eBay Listings"

Workshop: 5 Strategies to Increase the Visibility of Your eBay Listings
Host: Debbie Levitt, CEO of As Was
Date: Feb 10th, Wednesday
Time: 11AM - Noon PST
Location: eBay Workshop Board
Description: In this workshop, Debbie Levitt, CEO of As Was, will outline what you can do to maximize the visibility of your eBay listings. Learn more about Best Match and how you can create more effective listing strategies to save on fees and show up higher in search results.
Founded in 1995, As Was is a full-service consulting firm specializing in branding, design, sales and marketing strategies, operations management, and training. As Was is an eBay Certified Service Provider and has been working with eBay sellers since 2001.
Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.
Monday, February 1, 2010
New Seller Education and Consulting Services from eBay Certified Providers

Selling on eBay is an easy and great way to make extra cash while cleaning out a garage or closet. All a new seller really needs to do is decide what to sell, take pictures and write a description about the item. No matter if an eBay member would like guided help or go it alone, Certified Providers can make the transition from buyer to seller quickly and easily.
If you have a new or beginner seller that would like to enlist the advice and help from experienced eBay sellers and consultants to guide you, then our Certified Providers can help. They can teach sellers how to sell effectively on eBay and perhaps even increase their eBay selling to full-time and start an online business.
Benefits:
- Learn what items sell on eBay
- Avoid common selling mistakes
- Self-paced learning environment
- Personalized advice
- Find the products buyers want and locate suppliers
- Set up your business properly
eBay Certified Providers can help sellers interested in getting started selling on eBay or learning how to be more successful. Look into -
The Queen of Auctions
WhatDoISell
We suggest you contact the Certified Provider directly and decide if they offer the right education and consulting service for you.
Friday, January 22, 2010
Should You End an eBay Auction Early? by Vendio
Ending eBay Auctions Early
It’s a seller dilemma. A buyer emails and asks you to end your auction early and sell to them outright or for the bid they have placed on your item.
This actually occurs more frequently since the best offer option was added to eBay. Countless times I have seen sellers ask the question: “Do I end the Item early and sell?”. Experienced sellers will typically answer “no” as they know that the price is likely to climb in the last few minutes of bidding.
It does appear that newer sellers get these requests most often.
So, what is the best practice?
If there is interest in your item, it is likely that there will be more bidding and a higher realized price if you let the auction run its course. The downside is that you may end up not selling the item or not getting the price offered. However, in most cases, you’ll end up with more bids (money) if you wait it out.
So, how do I answer the inquiry?
To make it easier on yourself, compose a standard message that you keep on hand, which lets a buyer know you appreciate their inquiry, you hope they bid, but there are other folks interested in the item and it would not be fair to them to end the item early (or its your policy), etc. Be kind, but don’t encourage back and forth communication unless you do plan on selling to the buyer at a higher price (I was really hoping to get $30).
Many sellers would not recommend that you end your item early, but there are occasions where you may wish to end the item early and sell it.
If you do end your item early, you are still obligated to sell to the highest bidder, so make sure that the person who inquired is the highest bidder.
Happy Selling!
By Vendio
An eBay Certified Solutions Provider since 2004, Vendio provides an ecommerce solution for eBay sellers of all sizes. Vendio offers a series of applications which can be installed on a standalone basis or used to extend the functionality of the Vendio's eBay listing and inventory management solution.
Thursday, January 21, 2010
eBay Workshop Jan 26th - "5 Tips to Prepare for a Successful 2010"

Tuesday, January 19, 2010
How to Write Great eBay Item Descriptions that Sell by Shopster
Writing eBay Item Descriptions that Sell
Buying online as a rule is an impersonal exercise. While very efficient, it’s essentially, a no-touch experience i.e. the consumer and the seller do not need to make contact for a sale to occur. Because online business owners don’t have any live salespeople to fall back on, they need to guarantee that their site answers any questions a customer might have - hence, why great product descriptions are so critical. A product description is your salesperson, your chance to engage a customer and get them to buy, buy, buy.
3 Tips for writing engaging product descriptions:
Know your audience and write to them
Ensure that your writing style aligns with the audience you’re writing to. If it’s a highly technical audience use the appropriate jargon. Likewise, if you’re writing for a group of grade 6 children – write at a grade 6 level. When writing product descriptions, imagine your target audience and let that guide your language.
Get your customer’s attention
Use attention-grabbing phrases to grab shoppers’ interest quickly and keep it. Don’t be afraid to use strong words, questions, and phrases to do so. Pierotucci does a great job with opening sentences like: “Walk into a room and make an impression”, “Looking hip and cool is easily achieved when you are wearing this fabulous short fitted jacket”.
Tell a story & appeal to emotions to encourage buying behaviour
Once you have a potential customer’s attention, appeal to their emotions to encourage buying behaviour. Then offer logical support to help them rationalize their desire to purchase. Use each product description to paint a picture in your shopper’s mind, tell them a story, and let them insert themselves in the lead role. Use descriptive language and specific examples to get the best results.
Back to our Pierotucci example “Walk into a room and make an impression. Buttery-soft leather adds distinctive class and undeniable comfort to this sleek blazer perfect for work, weekend, and travel." This product description lets me visualize myself wearing this jacket - I can almost feel the leather on my skin, hear the whispers as I walk into a room. This product description does not just make me want this jacket, it makes me feel like I need it.
The moral of the story: Write to your audience, grab their attention, and then engage their emotions to keep it. By keeping these three tips in the forefront of your mind when writing your product descriptions, you stand a much better chance of turning your site browsers into paying customers.
Shopster is an eBay Certified Solutions Provider providing additional product and inventory for eBay sellers through dropshipping. Shopster has customers in 22 countries and provides full service dropshipping to both the United States and Canada.