eBay PowerSeller Increases Customer Satisfaction with ShipRush

eBay PowerSeller soldbymarriott, has improved customer satisfaction and reduced the amount of time they spend on printing out shipping labels with ShipRush.

"The nice thing about ShipRush is that we ship faster. Before we used ShipRush, we were cutting and pasting addresses and names...took us three times as long." - Jim Marriott, soldbymarriott.

ShipRush is able to integrate with eBay, the seller's database and FedEx for a seamless and easy handling of shipping and buyer notifications.



eBay sellers will find ShipRush can speed up their shipping processes by -

• Print shipping labels with just a click or two
• Auto print packing lists
• Tracking numbers automatically uploaded to Buyer's My eBay
• Tracking numbers automatically uploaded to Seller's My eBay
• Automatic email to the buyer with tracking number

ShipRush is free! Check out ShipRush today.

Founded in 1992, Z-Firm has been making ShipRush since 1998. The ShipRush mission is to bring big-warehouse shipment automation to small businesses. ShipRush is "FedEx Compatible," "UPS Ready," "UPS OnLine Compatible," and DHL Certified.

Preview Release of ShipWorks 3.0 Includes Support for FedEx SmartPost

Interapptive (eBay Certified Provider and eBay Developer) supports FedEx SmartPost with an early preview release version of their ShipWorks 3.0 software.

FedEx SmartPost is a cheaper shipping method for packages going to residential customers. FedEx will pick up, sort, track and deliver an eBay seller’s packages by leveraging the delivery network and capabilities of the USPS.

FedEx SmartPost Domestic Features

• Full domestic coverage, including P.O. boxes
• Transit Times 2-8 business days (longer time-in-transit outside the continental 48 states
• Packages up to 70 lbs.

“SmartPost has been a highly requested feature among sellers. Interapptive is the first FedEx Compatible Solutions Provider to be certified for SmartPost, and we’re excited to make this available.” – Wes Clayton, Interapptive President

The ShipWorks software (by Interapptive) provides eBay sellers with a solution to streamline their shipping process. ShipWorks makes it easy to ship more in less time by eliminating manual data entry through integration and direct download of eBay shipping orders from PayPal. ShipWorks will keep track of a seller’s notes, shipments, tracking numbers and emails related to each order. Orders are easily searchable and easily organized using ShipWorks filters.

eBay sellers can use FedEx to ship to P.O. boxes, reduce transit time, minimize handling, and maximize postal discounts.

Contact ShipWorks today to learn more about their eBay and ecommerce shipping software and you can take advantage of FedEx SmartPost.

• 1-800-95-APPTIVE (1-800-952-7784)
• sales@interapptive.com

Interapptive’s ShipWorks software provides online sellers with solutions to streamline their shipping process. ShipWorks makes it easy to ship more in less time by eliminating manual data entry. A free 30-day trial is available to all eBay sellers.

ShipRush v7 Allows for Faster Processing of eBay Shipping Orders

ShipRush v7 introduces the new online, web portal My.ShipRush. eBay sellers currently using ShipRush will find new features available in My.ShipRush.

What's new with My.ShipRush

• Share shipping history with users who do not have ShipRush such as customer service staff
• Network ShipRush history across multiple sites
• Serves as a backup of ShipRush history in case of PC loss
• ShipRush Endicia free for 30 days
• New, faster eBay downloading
• Print more international label types on 4x6 thermal printers

eBay sellers can also use ShipRush to speed up their shipping processes by -

• Print shipping labels with just a click or two
• Auto print packing lists
• Tracking numbers automatically uploaded to Buyer's My eBay
• Tracking numbers automatically uploaded to Seller's My eBay
• Automatic email to the buyer with tracking number
• Automatic buyer feedback posted

You can use ShipRush and My.ShipRush together at no cost. ShipRush is free! Check out ShipRush today.

Founded in 1992, Z-Firm has been making ShipRush since 1998. The ShipRush mission is to bring big-warehouse shipment automation to small businesses. ShipRush is "FedEx Compatible," "UPS Ready," "UPS OnLine Compatible," and DHL Certified.

5 Best Practices for Handling Online Returns

5 Best Practices for Handling Online Returns

When it comes to allowing customers to return items, some online retailers and eBay sellers find it difficult to manage returns and accurately keep track of their inventory. Below are 5 Best Practices eBay sellers can use in order to increase customer satisfaction and reduce customer support inquiries around returning an item.

Best Practices:

1. Clearly display the returns policy for buyers
   It can make a big difference in the buyer’s mind when contemplating which seller to purchase from. If a buyer is unsure about how an item will look, fit, etc…, then an easy and clearly displayed returns policy, can clinch the sale.
   *note: All eBay sellers are now required to specify a return policy and handling time when they list items on eBay. If the seller's return policy is not to accept returns, it must be specified in the Return Policy drop down menu.*


2. Option of returning to a local store
   For multi-channel sellers with retail stores, customers may find it more convenient to return items at the store.


3. Include return and pre-paid shipping label in the package
   Enclosing instructions on how to return an item along with a pre-paid shipping label reduces customer contacts while increasing customer satisfaction.


4. Return Merchandise Authorization (RMA)
   Buyer contacts the seller and arranges to return items in order to have the item repaired, replaced or refunded. Seller will send a shipping label to the buyer with a specific number on the label for their shipping department. When the item is returned the seller’s shipping department can then accurately record the item’s receipt, evaluate and repair the item and potentially re-sell the item and account for the next sale.


5. Keep customers in the loop
   Save customers the hassle having to contact the seller. Sellers can save time spent dealing with questions about returns by providing confirmation when items have been received, when replacement items are sent out, and when refunds have been processed.

Benefits:

• Edit and update all listings to include current returns policy
• Track and record returned items for accurate inventory management and profit and loss accounting
• Easily create pre-paid shipping labels to include in package or email shipping label
• Create and manage RMAs for larger sellers and their shipping departments
• Automate buyer communication with confirmation of shipment emails

While some of the above best practices for handling returns require a change in the seller’s policy, most can be easily implemented with a solution from an eBay Certified Provider.

Certified Providers

ShipRush – shipping solution
ShipWorks – shipping solution
Infopia – listing solution with RMA feature
Kyozou – listing solution with RMA feature
Mercent - listing solution with RMA feature
Vendio - listing solution with buyer communication features to stay on top of returns

eBay Workshop Oct 22nd - Save Time on Shipping: For Bulk and One Off Printing! Right from My eBay!

Workshop: New Selling Manager Applications - "Save Time on Shipping: For Bulk and One Off Printing! Right from My eBay!"

Host: ShipRush

Date: October 22nd, Thursday

Time: 11AM - Noon PST

Location: eBay Workshop Board

Description:

After the buyer checks out, the seller's work starts! Reliable post-sale order processing is a must-have. It can be quite exhausting managing the information, getting packing lists and shipping labels dealt with, etc.

My.ShipRush streamlines the whole post-sale process from shipping to communication. Saving eBay sellers a lot of time (and time is money!). Please join Rafael Zimberoff, ShipRush Product Manager for Z-Firm to learn how My.ShipRush can help eBay sellers easily manage all shipments and communications.

New to the eBay Selling Manager Applications, or commonly referred to as eBay's App Store, is My.ShipRush. My.ShipRush was created by the folks at Z-Firm and is a new version of ShipRush, embedded in My eBay or Selling Manager.

ShipRush is an eBay Certified Solution Provider and one of the third party providers included in the new Selling Manager Applications feature. To learn more, visit Selling Manager Applications.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

My.ShipRush on eBay Radio - Save Time Shipping Across Mutiple Channels within My eBay

Listen on eBay Radio as ShipRush discusses how their new My.ShipRush for eBay Selling Manager Applications helps eBay sellers save time handling shipping and communications.

Benefits:

• When used in eBay Selling Manager Applications, My.ShipRush is automatically configured to interact with your eBay account
• Supports shipping for multiple carriers
• Print shipping labels (with free shipping plugin)
• Email notifications to the buyer with shipment status and tracking #
• Use existing shipping accounts (in most cases)
• Monitor and manage which items have shipped and which have not
• Look up sales and shipment information from My eBay
• See all ecommerce sales activity across multiple channels in one place, My eBay
• My.ShipRush is free to try and free to use

eBay sellers interested in My.ShipRush or other apps in the "eBay App Store" known as Selling Manager Applications will need to be subscribed to Selling Manager (for free!) or Selling Manager Pro.

Founded in 1992, Z-Firm has been making ShipRush since 1998. The ShipRush mission is to bring big-warehouse shipment automation to small businesses. ShipRush is "FedEx Compatible," "UPS Ready," "UPS OnLine Compatible," and DHL Certified.

My.ShipRush Streamlines Shipping Tasks Within My eBay - Part of Selling Manager Applications

New to the eBay Selling Manager Applications, or commonly referred to as eBay's App Store, is My.ShipRush. My.ShipRush was created by the folks at Z-Firm and is a new version of ShipRush, embedded in My eBay or Selling Manager.

eBay Sellers need a reliable, easy-to-use and efficient system for handling sales once the buyer has completed checkout. It can be quite exhausting spending a large amount of time manually typing in shipping addresses, printing shipping labels one-at-a-time and communicating with each individual buyer on their order and shipment.

My.ShipRush has streamlined the whole post-sale process from shipping to communication. Saving eBay sellers a lot of time and money! Access My.ShipRush from your eBay Account.

My.ShipRush Will:

• Automatically retrieve sales from eBay
• Print shipping labels (with free shipping plugin)
• Post tracking numbers and set the “shipped” flag on eBay
• Email notifications to the buyer with shipment status and tracking #
• When used in eBay Selling Manager Applications, My.ShipRush is automatically configured to interact with your eBay account
• Electronic scale support
• Supports shipping for multiple carriers

For every shipment, address data flows from your core software into ShipRush. There is no cut-and-paste, no import-export, and no hand-keying. It is automatic and instant. Tracking numbers, cost, and tracking URL's flow from ShipRush back into your core application. Again, this is automatic and effortless.

Below are screenshots of My.ShipRush within eBay. Take a look.

Founded in 1992, Z-Firm has been making ShipRush since 1998. The ShipRush mission is to bring big-warehouse shipment automation to small businesses. ShipRush is "FedEx Compatible," "UPS Ready," "UPS OnLine Compatible," and DHL Certified.

Z-Firm now brings us My.ShipRush as part of the Selling Manager Applications.

eBay Workshop August 13th - "Save Time & Money Shipping and Increase Repeat Purchases"

Workshop: Save Time & Money Shipping and Increase Repeat Purchases

Host: ShipWorks
Date: Thursday, August 13th
Time: 11AM PST
Location: eBay Workshop Board

Description: In this workshop, we'll look at how ShipWorks helps you save time shipping with their quick, automated printing of address labels, posting of tracking info in My eBay and shipping tracking notification emails sent to your buyers for multiple carriers. Plus, ShipWorks will show you how they can help you manage, organize and report on customer interactions and their purchase volume with you. You'll be able to understand who YOUR top buyers are and market more effectively to those buyers in order to increase repeat purchases.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

eBay Certified Providers Can Help Sellers with Recent eBay Announced Changes

eBay recently announced new features and policies designed to help sellers be more efficient and reward them for providing great service to eBay buyers. We want to make sure eBay sellers are aware of how Certified Providers can help them incorporate the new eBay changes and thereby increase their sales while saving time handling their eBay business.

Helping Sellers Avoid Low DSRs

• Tools to make giving great service quick and easy
• Simple bulk shipping management for multiple carriers
• Post shipping tracking #s automatically in My eBay
  

Opportunities for Increased Visibility in Enhanced Search

• Optimizing sales for the new Sales Per Impression
• Tools supporting Product Details

Tools for Efficiency and Profitable Selling on eBay

• Easy listing revisions – Edit live listings to comply with new policies
• Selling Manager Applications from Certified Providers

The eBay Certified Provider Program recognizes third party companies excelling at providing the tools or services an eBay seller needs to grow their business and increase efficiency.

Automate Shipping Invoice, Label, Postage Printing and Manage Customer Emails With ShipWorks

The ShipWorks software provides eBay sellers with a solution to streamline their shipping process. ShipWorks makes it easy to ship more in less time by eliminating manual data entry through integration and direct download of eBay shipping orders from PayPal. ShipWorks will keep track of a seller’s notes, shipments, tracking numbers and emails related to each order. Orders are easily searchable and easily organized using ShipWorks filters.

eBay Sellers can set up preferences within ShipWorks to perform common tasks automatically. Such as setting a preference to automatically print invoices, send shipment notification emails, and updating the online status of orders every hour. ShipWorks makes it easy to keep customers up-to-date with shipping and status notifications, automatically.

In addition to managing your shipping flow, ShipWorks is able to maintain a comprehensive list of your customers based on all orders in the system. This allows you to manage customer relationships. You’ll know which customers have generated the most orders, purchase amounts, where customers are located, etc… Customers are easily searchable organized using ShipWorks filters. Utilize ShipWorks reporting to find and track what your customers are buying and how much of it. Compare your actual shipping costs to the shipping costs you are charging. ShipWorks makes it easy to report on any aspect of your business.

Other Benefits of ShipWorks:

• Support multiple carriers
• Endicia and Stamps.com integration for USPS postage printing
• Bulk package tracking
• Bulk label printing
• Bulk invoice printing
• Leave eBay feedback in bulk with customized presets
• Automatically update your "My eBay" status
• Email management
• Supports multiple user accounts
• Package shipment auditing - claim entitled shipping refunds

If you are not finding all the support and automation you need to handle shipping with eBay and PayPal, then try out ShipWorks. ShipWorks is a complete shipping tool.

ShipWorks offers a FREE 30-Day Trial for all eBay sellers!

Easy Shipping Label Printing

eBay sellers will find they need a solution fully supporting automation of bulk shipping label and invoice printing for many carriers. eBay and PayPal may not offer all the support and automation in the shipping workflow a seller needs.

If you need a more complete shipping solution than what eBay and PayPal offer, some of our Certified Providers can help.

Benefits:

• Support multiple carriers
• Endicia and Stamps.com integration
• Bulk label printing
• Bulk invoice printing
• First-Class mail printing
• Support international shipping

Checkout the Certified Providers below for sellers needing a complete shipping tool. Sellers should contact the Certified Provider direct and fully discuss their needs to decide if they offer the right tool for them.

Certified Providers:

ShipRush
ShipWorks