eBay Sellers Can List Faster with Product Details and Certified Providers

List even faster when you use eBay Product Details!

Quickly fill out item descriptions and add photos when listing to eBay with Product Details. Depending on your item and the category you are listing in on eBay, you may be able to include information from our catalogs in your listing, known as product details. Adding product detail information not only makes listing easier, but also helps your items gain added visibility on eBay in our product details page.

Some categories contain items associated with products in our catalogs. If you are listing in one of these categories, you'll be able to add product details along with a stock photo from our catalog to your listing.

Product details can help you create complete listing descriptions that are more visible and appealing to buyers in the categories: Books, Movies, Music, Video Games, Digital Cameras, PDAs and Cell Phones.

Benefits:

• Easier, faster listing
• More complete and detailed descriptions
• Item visibility in product details page—easier for buyers to find your listing
• Can be added to your existing listing templates

eBay Certified Providers provide listing tools supporting product details, thereby allowing you to list even faster, easier and manage your inventory.

Certified Providers work with all levels of eBay sellers from beginners to advanced PowerSellers to online retailers.

Certified Providers:

Kyozou

Mercent

Infopia

Seller Sourcebook

Vendio

Monsoon

ChannelAdvisor

inkFrog

Auctiva

eBay Certified Provider KYOZOU Helps Sellers Maximize Efficiency

eBay Certified Provider Spotlight

Kyozou is a full featured listing management solution helping eBay sellers to automate and organize many aspects of their eBay business, other online channels and their brick-and-mortar store.

Many of eBay’s larger sellers (Gold, Platinum, Titanium and Diamond) use a solution such as Kyozou. Kyozou allows for multi-channel inventory management, online ad creation, shopping comparison site feeds and all post-sale activities (on eBay and other channels).

Kyozou's Unique Features -
1. Consignment
Unique tools and features for consignment and Trading Assistant sellers allowing them to track their consignors, sales, commissions and even print checks.

2. Multiple Location and Warehouse Management
Supports inventory management, tracking and shipping from multiple warehouse locations. Know which warehouse has the product and ship direct from that warehouse location to the buyer.

3. Bar coded inventory and warehouse management system
Kyozou supports the most common and easy to find printers and barcode scanners on the market. Allowing sellers to easily scan in inventory and manage sales with current bar coding products or system.

4. Kyozou Widget
Kyozou’s Widget allows all eBay sellers to promote their products across many online forums, social networking sites, blogs, etc…

Benefits of Kyozou:

• Sell more efficiently
• Automated integration with online marketing venues
• Single shopping cart integration over multiple selling venues
• Supports Third Party Checkout for eBay
• Free auction templates, counters, galleries and web hosting
• Automated integration with online marketing venues
• Multi-user access and live production monitoring
• Multiple currencies, languages and international tax profiling
• All major payment and shipping carriers supported
• Ship with ease and keep track of all shipments from multiple warehouse/store locations

eBay sellers looking for a tool with comprehensive multi-channel listing and inventory management should look into Kyozou.

Sales – Contact Kyozou through sales@kyozou.com or by calling toll-free at 1-877-596-9681.

Sellers can request a live Demo of Kyozou - http://www.kyozou.com/request-a-demo.asp

Kyozou provides a robust application to help eBay sellers manage their sales online and offline while increasing efficiency.

5 Best Practices for Handling Online Returns

5 Best Practices for Handling Online Returns

When it comes to allowing customers to return items, some online retailers and eBay sellers find it difficult to manage returns and accurately keep track of their inventory. Below are 5 Best Practices eBay sellers can use in order to increase customer satisfaction and reduce customer support inquiries around returning an item.

Best Practices:

1. Clearly display the returns policy for buyers
   It can make a big difference in the buyer’s mind when contemplating which seller to purchase from. If a buyer is unsure about how an item will look, fit, etc…, then an easy and clearly displayed returns policy, can clinch the sale.
   *note: All eBay sellers are now required to specify a return policy and handling time when they list items on eBay. If the seller's return policy is not to accept returns, it must be specified in the Return Policy drop down menu.*


2. Option of returning to a local store
   For multi-channel sellers with retail stores, customers may find it more convenient to return items at the store.


3. Include return and pre-paid shipping label in the package
   Enclosing instructions on how to return an item along with a pre-paid shipping label reduces customer contacts while increasing customer satisfaction.


4. Return Merchandise Authorization (RMA)
   Buyer contacts the seller and arranges to return items in order to have the item repaired, replaced or refunded. Seller will send a shipping label to the buyer with a specific number on the label for their shipping department. When the item is returned the seller’s shipping department can then accurately record the item’s receipt, evaluate and repair the item and potentially re-sell the item and account for the next sale.


5. Keep customers in the loop
   Save customers the hassle having to contact the seller. Sellers can save time spent dealing with questions about returns by providing confirmation when items have been received, when replacement items are sent out, and when refunds have been processed.

Benefits:

• Edit and update all listings to include current returns policy
• Track and record returned items for accurate inventory management and profit and loss accounting
• Easily create pre-paid shipping labels to include in package or email shipping label
• Create and manage RMAs for larger sellers and their shipping departments
• Automate buyer communication with confirmation of shipment emails

While some of the above best practices for handling returns require a change in the seller’s policy, most can be easily implemented with a solution from an eBay Certified Provider.

Certified Providers

ShipRush – shipping solution
ShipWorks – shipping solution
Infopia – listing solution with RMA feature
Kyozou – listing solution with RMA feature
Mercent - listing solution with RMA feature
Vendio - listing solution with buyer communication features to stay on top of returns

Make Use of eBay Buyer Incentives in Your Checkout

eBay is working hard to bring you buyers by offering purchase incentives to buyers in the form of eBay coupons, eBay Bucks and cash back rewards with other online partners. All at no cost to you!

eBay sellers may be using a Certified Provider offering additional checkout features through their own checkout (Third Party Checkout) instead of eBay checkout.

Benefits:

• Verification of buyer incentive support right in View Item Page
• Reduce contacts from buyers
• Improve DSR scores
• Increase sales through more visibility and greater buyer savings
• Reduce unpaid items by requiring Immediate Pay (coming in October)

It’s important to note which Certified Provider you are using or considering and which version of PayPal checkout the Certified Provider supports to ensure your eBay buyers are able to maximize and use their eBay coupons and other incentives.

Some third party checkout users may not be able to accept certain eBay incentives depending which version of PayPal checkout they use. View our detailed chart here.

To take advantage of all buyer incentives eBay has to offer, we recommend using the latest version of PayPal Express Checkout with your Third Party Checkout from an eBay Certified Provider.

Certified Providers:
Auctiva
ChannelAdvisor
Infopia
Kyozou
Vendio

If you are a seller using eBay checkout, there’s nothing you need to do. All incentives are compatible.

Stand Out from the Crowd with Advanced Photo Features for eBay

You can increase buyer confidence and capture more bids with great pictures. Make the most out of your eBay item pictures and provide a visual shopping experience for eBay buyers. Pictures attract attention. Put your best “picture” forward and give your buyers a clear and detailed view of your eBay items.

eBay Certified Providers can help you show your product in its best light through Advanced Picture Services:

• Image hosting
• Bulk image uploading
• Super sizing
• Zoom ("zoom" in to view sections of the image in detail)
• Watermarking
• Image protection
• Image management (organize)
• Image editing (crop, resize, rotate and enhance color)

Benefits:

• Increase bids, conversion and DSRs through accurate and informative product representation
• Reduce Unpaid items and “Significantly Not As Described” (SNAD) claims
• Save time and money by optimizing your listing and image workflow

For photo hosting, easy uploads, image protection, image management and more, check out our eBay Certified Providers.

Certified Providers:

Vendio

inkFrog

Monsoon

Auctiva

Infopia

Kyozou

ChannelAdvisor

Seller Sourcebook

Established in 2004, the eBay Certified Provider Program recognizes third party companies excelling at providing the tools or services an eBay seller needs to grow their business and increase efficiency.

Consignment Solutions for eBay Trading Assistants

Many experienced eBay sellers boost their income by becoming a Trading Assistant. Trading Assistants handle all aspects of selling on eBay for others; beginning with listing an item, answering customer service inquiries, collecting payment and shipping the item to the winning buyer.

eBay Certified Providers have created specific features in their listing tools to support and meet the unique needs of an eBay Trading Assistant and others selling on eBay through consignment services.

Benefits:

• Create profiles for each consignor
• Create and save different commission plans
• Track status of consignment items
• Create payout reports

If you are an eBay Trading Assistant or are looking into the opportunity, then consider using a tool from one of our eBay Certified Providers to help you manage your consignment sales along with your "regular" eBay sales.

Certified Providers:

Auctiva
inkFrog
Vendio
Kyozou

Established in 2004, the eBay Certified Provider Program recognizes third party companies excelling at providing the tools or services an eBay seller needs to grow their business and increase efficiency.

Kyozou Integration with Geckobyte Provides More Options for Tire and Wheel Sellers

Kyozou, an eBay Certified Provider, announced an integration with Geckobyte providing a visual search and shopping experience on eBay in the Wheels and Tires categories.

By integrating with Geckobyte's powerful wheel and tire matching technology, eBay sellers using Kyozou can now offer an intelligent matching mechanism to pair their items precisely to a buyer's vehicle. The matching mechanism can be displayed in their eBay Store and or eBay listings. Wheel and tire shoppers will be able to simply enter the year, make, and model of their vehicle, and are instantly presented with all available options from the seller's inventory.

"When combined with the tools offered by Kyozou, sellers have a very powerful tool to increase and manage sales." says Tiegen Fryberger, President of Geckobyte. "This synergy with Kyozou and Geckobyte empowers online sellers by creating an exact-match wheel/tire fitting tool for their customers - a first in the industry."


Based in Toronto, Canada, Kyozou provides a robust application to help eBay sellers manage their sales online and offline while increasing efficiency.