eBay Certified Provider Spotlight - MERCENT

Mercent delivers inventory management and marketing technology services for retail merchants across many online channels. As an eBay Certified Solution Provider, Mercent provides a solution for retail merchants to integrate eBay as a sales channel or for existing eBay sellers to optimize their sales and efficiency on eBay.

Mercent Retail for eBay is an automated solution allowing retailers and eBay sellers to launch and manage high-volume, fixed-price, and multiple-quantity sales on eBay. Mercent Retail is integrated and able to support eBay Fixed Price listing formats and PayPal.

Features:

Complete product and order feed integration –

• Ensure product listings are always synchronized with back-end systems
• Automated, no manual downloading of order reports or uploading inventory figures
• Accurate real-time product data, inventory and price information
  

Streamlined product catalog management –

• Map products and categories to the best performing eBay categories
• Automated content rules to apply content changes

Comprehensive analytics –

• Track and report on the revenue, profits, cost-per-order, and other key retail advertising metrics associated with orders on eBay and other online shopping channels
• View performance by category, individual product SKU and more
• Generate reports by channel or across channels
  

Benefits:

• Large retailers can easily add eBay as an online selling channel
• Tight integration with existing retail systems for accurate inventory tracking, pricing, fulfillment and order information
• Automated monitoring and management of transactions across all channels
• Reach maximum revenue and profitability

Large retailers SmartBargains and Altrec have successfully incorporated eBay as a sales channel through the technology and assistance of Mercent.

Mercent is a great fit for large retailers or manufacturers to add eBay to their multi-channel solution. They are also a good fit for Diamond and some Titanium eBay PowerSellers.

If interested, contact Mercent at:

• Sales Inquiriessales@mercent.com 206-832-3924
• General Inquiriesmailto:Inquiriesinfo@mercent.com

Mercent is an eBay Certified Provider integrating large retailers with eBay using the new Large Merchant Services (LMS) API, providing the ability to handle the scalability requirements of large sellers, including catalogs and transaction volumes and back end integration with current systems including POS.

eBay Workshop July 14th - "How to Alter/Edit/Update Your eBay Listings in Bulk, in Seconds!"

Topic: How to Alter/Edit/Update Your eBay Listings in Bulk, in Seconds!

Host: Frooition
Date: July 14th, Wednesday
Time: 10 a.m. PST (Pacific Standard Time)

Location: eBay Workshop Board

Description: Making changes to live eBay listings can be a daunting and expensive task, especially if you have hundreds/thousands of listings to alter. This workshop will show you how to take the pain out of bulk revising items using Froo! Bulk Revision. We will also introduce the new eBay Parts Compatibility functionality in Froo! Bulk Revision tool.

The Froo! Bulk Revision tool will save you time and money – we will show you how! The workshop demonstrates how to use the app as well as explaining how the app can improve your listings.

Topics include:

• Introduction to Bulk Revision
• How to find and replace (Titles & Descriptions)
• Adding Item Condition to your listings per new eBay policy
• Bulk altering prices
• Altering your PayPal address
• Change quantities
• Add eBay Parts Compatibility to your listings
• Typical scenarios

Frooition has currently developed three eBay Apps; check them out in the eBay App Center.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help an eBay seller grow their business.

Update and Edit Your eBay Listings Quickly with Froo! Bulk Revision

No matter how many eBay listings a seller has live on the site or stored, making revisions to the item(s) can be a painstaking task. With Froo! Bulk Revision, eBay sellers can easily and in bulk, change many elements of their eBay listings to attract even more buyers and close the sale.

Froo! Bulk Revision (by Frooition) is an easy to use application allowing eBay sellers to make changes to their live listings in bulk. Sellers can change item titles, descriptions, increase and decrease prices and more!

Change any of the following features within your active and stored eBay listings/inventory:

Find & Replace eBay Item Titles
If an eBay seller needs to change their item titles in bulk (active and stored listings), they can use Froo!’s find and replace title tool. Easily update item titles for enhanced search and strategy.

Find, Replace and Add to eBay Item Descriptions
eBay sellers can search and replace single words or full paragraphs in an eBay item description (active & stored listings) in a fluid manner to keep the listing information current and in adherence to changing eBay policies as needed.

In addition to editing current item descriptions, a seller can also use Froo! Bulk Revision to add important information to the bottom of an eBay item description.

Returns Policy
Update your returns policies on all eBay listings at once! Write a new policy, select the relevant listings and apply the changes in bulk. An especially useful feature if a supplier has changed their shipping or returns policy, thereby affecting the seller.

Start Price
Stay on top of the competition and maintain a competitive edge on eBay by adjusting the starting price on eBay Auctions or modify the selling price on Fixed Price items (within eBay guidelines).
eBay sellers can increase or decrease the Buy It Now price on eBay listings either by setting it to a certain amount, altering by a percentage or adding/subtracting a set amount from many prices in bulk!

Froo! Bulk Revision tool can edit more aspects of an eBay listing. To check out the Froo! Bulk Revision tool and learn more, go to the eBay App Store. A free trial is available.

Frooition is a leading provider of eBay store and listing designs. Frooition provide design services for most other online sales channels as well as website design. Frooition has been working with the eBay platform more than 4 years and has clients in the USA, Canada and Europe.

eBay Certified Provider KYOZOU Helps Sellers Maximize Efficiency

eBay Certified Provider Spotlight

Kyozou is a full featured listing management solution helping eBay sellers to automate and organize many aspects of their eBay business, other online channels and their brick-and-mortar store.

Many of eBay’s larger sellers (Gold, Platinum, Titanium and Diamond) use a solution such as Kyozou. Kyozou allows for multi-channel inventory management, online ad creation, shopping comparison site feeds and all post-sale activities (on eBay and other channels).

Kyozou's Unique Features -
1. Consignment
Unique tools and features for consignment and Trading Assistant sellers allowing them to track their consignors, sales, commissions and even print checks.

2. Multiple Location and Warehouse Management
Supports inventory management, tracking and shipping from multiple warehouse locations. Know which warehouse has the product and ship direct from that warehouse location to the buyer.

3. Bar coded inventory and warehouse management system
Kyozou supports the most common and easy to find printers and barcode scanners on the market. Allowing sellers to easily scan in inventory and manage sales with current bar coding products or system.

4. Kyozou Widget
Kyozou’s Widget allows all eBay sellers to promote their products across many online forums, social networking sites, blogs, etc…

Benefits of Kyozou:

• Sell more efficiently
• Automated integration with online marketing venues
• Single shopping cart integration over multiple selling venues
• Supports Third Party Checkout for eBay
• Free auction templates, counters, galleries and web hosting
• Automated integration with online marketing venues
• Multi-user access and live production monitoring
• Multiple currencies, languages and international tax profiling
• All major payment and shipping carriers supported
• Ship with ease and keep track of all shipments from multiple warehouse/store locations

eBay sellers looking for a tool with comprehensive multi-channel listing and inventory management should look into Kyozou.

Sales – Contact Kyozou through sales@kyozou.com or by calling toll-free at 1-877-596-9681.

Sellers can request a live Demo of Kyozou - http://www.kyozou.com/request-a-demo.asp

Kyozou provides a robust application to help eBay sellers manage their sales online and offline while increasing efficiency.

eBay Selling Just Got Easier for Mac and iPhone Users with Latest GarageSale Releases

eBay Selling Just Got Easier for Mac and iPhone Users with Latest GarageSale Releases

Mac, iPhone and eBay software developer iwascoding releases new versions of their eBay Desktop for Mac and eBay iPhone App.

About GarageSale
GarageSale is a Mac OS X application providing eBay listing efficiency and post sale management from a users desktop.

GarageSale version 5.3, eBay desktop solution for your Mac

• Updated eBay templates and designs to match new eBay View Item page
• Twitter support, easily expand social media reach
• Archiving of finished auction pages
• Capabilities to revise specific sections of live auctions
• eBay template library sharing on local network via Bonjour
• Flexible report generator for income and expense summaries
• Browse YouTube videos and quickly embed into your auctions

About GarageSale touch

GarageSale touch offers all the features a seller will need to list inventory on eBay while on the road with their iPhone or iPod touch. eBay sellers can upload images from their iPhone, add an item description, and specify required eBay settings, such as category, item attributes, return policy, and shipping terms - all from their iPhone.

GarageSale touch version 1.4, an eBay selling app for the iPhone and iPod Touch

• List items in a Fixed Price multi-quantity format onto eBay


• eBay sellers can specify return policies


• Move eBay listings into appropriate eBay store categories


• Upload up to 10 images per auction

http://www.iwascoding.com/GarageSaleTouch/

GarageSale is an eBay selling solution for Mac users, developed by iwascoding. iwascoding is a German company and experienced eBay Developer at the forefront in developing tools to make eBay selling and buying easier for Mac and iPhone users.

Auctiva Releases Support for eBay's Listings with Variations Format

Auctiva, an eBay Certified Provider and eBay Developers, recently launched support for eBay Listings with Variations or Multi-Variations. Auctiva’s new Multi-Variation Tool builds the option to add variations to a listing right into its One-Page Lister, making the process easier and requiring fewer steps than other tools, says Auctiva Product Analyst Rebecca Miller.

What is eBay Listings with Variations? (also known as Multi-Variations)

Instead of creating a number of separate listings for a product that has a choice of options, you can create a single multi-quantity fixed price listing that includes all the variations you offer. For example, a T-shirt might come in multiple colors and sizes. Buyers can select which variation they want to purchase from the single listing.

Supporting multi-variations was a top priority for Auctiva, says Senior Product Manager Tony Maxey. Customers have been clamoring for multi-variation listing support because it can save them a lot of time and money, since they create one listing with multiple attributes, instead of multiple listings. eBay has also announced that multi-variations will expand into other categories in the future. Currently sellers can create multi-variation listings in Clothing, Shoes & Accessories, as well as Home & Garden.

eBay sellers using Auctiva will find they can create a multi-variation listing just as they would any other, but when they choose an eBay category supporting multi-variations listings, they get a message asking if they want to create a multi-variation listing, and a link to click into the Multi-Variation Tool.

Once a seller clicks on the link, they will be able to create variations by either entering each one manually, or use the Variation Generator. The Variation Generator allows sellers to use up to five attributes and easily generate 120 variations at a time.

Auctiva is an eBay Certified Solutions Provider offering listing management solutions and features for beginner -to mid-to high-volume eBay sellers.

eBay Workshop Feb 25th - "New Auctiva Features to Help eBay Sellers Save Time and Money"

Workshop: New Auctiva Features to Help eBay Sellers Save Time and Money

Host: Auctiva Team

Date: Feb 25th, Thursday

Time: 11AM - Noon PST

Location: eBay Workshop Board

Description:In this workshop, the Auctiva team will introduce us to the new features, enhancements and solutions they created to help eBay sellers increase listing efficiency and save money on fees. Auctiva will also help answer questions and guide eBay sellers on how to use their Auctiva solution for eBay.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help an eBay seller grow their business.

How to Adjust and Update Your eBay Selling Strategies with Tips and Tools from Auctiva

Article from Auctiva Education (Education for eBay Sellers)

More than a week after eBay announced its spring seller update for 2010, many eBay sellers are still digesting the news and trying to make sense of how it will impact their businesses. Major changes on the site will include adjustments to the fee structure on March 30 and phasing out the Store Inventory Format.

If getting a grasp on how you'll be affected by the impending changes is making your head spin, that's understandable. Adjusting to it all will take some time—and some number crunching—but here you'll find a few tools and tips you can enlist to make the transition easier.

Helpful tools

Starting March 30, eBay will allow sellers to list their first 100 auctions for free if they start at less than $1

Keeping this in mind, you might decide to reduce your fees by lowering the start price of your auctions to 99 cents. If you list hundreds of items, this task may seem overwhelming, but it doesn't have to be, especially if you're a user of Auctiva's tools for eBay sellers. The software offers several approaches to edit multiple listings at once.

Bulk Edit: Auctiva's Bulk Edit feature allows you to change the start price of up to 100 saved listings at once—a real time saver for anyone. Think of all the other tasks you could accomplish in the time it would take to do this manually. For instance, you could update your checkout details—something eBay Motor sellers should do in the coming weeks. Remember, come June, eBay will be on the lookout for listings on that site that don't include a handling and return policy.

Auctiva Find & Replace: Luckily, Auctiva's Find & Replace is a handy tool you can use to quickly and easily specify return policies and handling times. (As we've mentioned in previous articles, this requirement doesn't mean you'll have to accept returns, but you will have to let buyers know what your policy is, one way or the other.) This tool is located in Auctiva customers' Saved Listings page and allows users to edit up to 100 listings at once.

Sellers should also think back to any listing upgrades they've added to their listings, such as subtitles. With eBay's Store Inventory Format being eliminated, the subtitle feature will now cost at least $1.50 per listing, and you'll have to consider if the additional cost is worth it to you. If it isn't, the Find & Replace feature will let you edit or delete subtitles for multiple listings at once.

Bulk Live-Listing Revision: Active listings can also be updated right from sellers' Auctiva accounts. Add, remove or change information, such as subtitles and return policies, from live eBay listings using Auctiva's Bulk Live-Listing Revision Tool. This tool is located in Auctiva customers' Active Listings page and allows up to 100 listings to be edited at a time.

Scheduling: But those aren't the only ways you can help your bottom line. If you schedule your listings, consider doing it through Auctiva, since it won't cost you extra. On eBay you'll pay 10 cents a listing for this convenience—$1 if you list on eBay Motors—but this feature is free when you're on one of Auctiva's listing plans. You can also post more than 24 photos with your listings, and get free Supersizing and image security features using Auctiva's tools.

It's natural to feel apprehensive about how the upcoming changes will impact your bottom line. But hopefully now you feel better prepared to tackle what's ahead. March 30 will be here before you know it, so take the horse by the reins and start making the necessary adjustments to your listings.

This article has been condensed. Read the full article here.

eBay Sellers Can Save Time Updating Live eBay Listings in Bulk with Auctiva's Find and Replace (new to eBay's App Store)

Auctiva's new App for eBay, Find and Replace, allows eBay sellers to bulk edit the descriptions of multiple live eBay listings at once. With Auctiva Find and Replace, a seller can search for words or phrases in their listing descriptions, and replace with new content or updated policies.

Sellers can easily update their listings to employ new listing strategies or make changes per eBay policies.

Features:

• Find and replace text in just 1 listing or 1,000 listings
• Edit live eBay listings within minutes
• Search for text by whole-word or partial words
• Change descriptions in some or all of the targeted listings
• Changes are made in accordance with eBay's policies
• Easily undo find-and-replace changes
• Free 24x7 technical support
• International language support
• Completely FREE!

Auctiva's Find & Replace application now available in “My eBay” as part of Selling Manager Applications. Also known as eBay's App Store.

Check out Auctiva's Find & Replace today!

Seller Sourcebook Launches Support of eBay Multi-Variation Fixed Price Format

eBay Certified Solution Provider, Seller Sourcebook, now supports eBay’s Multi-Variation Fixed Price Listing Format.

Multi-variation Fixed Price listings allow sellers to include multiple variations of one product (such as color and size) in one low-cost, multi-quantity Fixed Price listing, and price each variation differently.

“We wanted to respond quickly to requests for support of listings with variations,” - Kristen Rice, Founder and CEO of Seller Sourcebook. “We strive to deliver a great listing experience and seamless support for our members.”

eBay sellers using Seller Sourcebook for listing, design and photo hosting now have the added luxury of saving time and money by condensing applicable listings into a Multi-Variation Fixed Price Format.

The variation option is the perfect solution for sellers who are listing items with multiple variations, such as different sizes and colors. Listing time and fees are reduced as the seller is able to place their items in one listing that encompasses all variations. For example, an eBay seller could create a listing to combine all the colors and sizes of their inventory of Lands' End Women's Fine Gauge Cotton Cardigans and charge $29.95 for regular sizes and $39.95 for plus sizes.

eBay sellers can revise their active listings to include multi-variations with Seller Sourcebook’s listing tool per eBay’s policies.

Founded in 2003, Seller Sourcebook provides an affordable eBay listing tool, image hosting and a large selection of attractive templates to assist sellers in creating professional listings on eBay.

5 Best Practices for Handling Online Returns

5 Best Practices for Handling Online Returns

When it comes to allowing customers to return items, some online retailers and eBay sellers find it difficult to manage returns and accurately keep track of their inventory. Below are 5 Best Practices eBay sellers can use in order to increase customer satisfaction and reduce customer support inquiries around returning an item.

Best Practices:

1. Clearly display the returns policy for buyers
   It can make a big difference in the buyer’s mind when contemplating which seller to purchase from. If a buyer is unsure about how an item will look, fit, etc…, then an easy and clearly displayed returns policy, can clinch the sale.
   *note: All eBay sellers are now required to specify a return policy and handling time when they list items on eBay. If the seller's return policy is not to accept returns, it must be specified in the Return Policy drop down menu.*


2. Option of returning to a local store
   For multi-channel sellers with retail stores, customers may find it more convenient to return items at the store.


3. Include return and pre-paid shipping label in the package
   Enclosing instructions on how to return an item along with a pre-paid shipping label reduces customer contacts while increasing customer satisfaction.


4. Return Merchandise Authorization (RMA)
   Buyer contacts the seller and arranges to return items in order to have the item repaired, replaced or refunded. Seller will send a shipping label to the buyer with a specific number on the label for their shipping department. When the item is returned the seller’s shipping department can then accurately record the item’s receipt, evaluate and repair the item and potentially re-sell the item and account for the next sale.


5. Keep customers in the loop
   Save customers the hassle having to contact the seller. Sellers can save time spent dealing with questions about returns by providing confirmation when items have been received, when replacement items are sent out, and when refunds have been processed.

Benefits:

• Edit and update all listings to include current returns policy
• Track and record returned items for accurate inventory management and profit and loss accounting
• Easily create pre-paid shipping labels to include in package or email shipping label
• Create and manage RMAs for larger sellers and their shipping departments
• Automate buyer communication with confirmation of shipment emails

While some of the above best practices for handling returns require a change in the seller’s policy, most can be easily implemented with a solution from an eBay Certified Provider.

Certified Providers

ShipRush – shipping solution
ShipWorks – shipping solution
Infopia – listing solution with RMA feature
Kyozou – listing solution with RMA feature
Mercent - listing solution with RMA feature
Vendio - listing solution with buyer communication features to stay on top of returns

Infopia on eBay Radio - Enhancing a Multi-Channel Solution

Listen on eBay Radio as Infopia discusses new enhancements and upgrades made to their all-in-one solution automating eBay sellers and online merchants businesses.

New Enhancements

• Upgrades to Third Party Checkout
• Integrated with PayPal Express Checkout
• Faster eBay listing with eBay Product Catalog integration
• Sales History Maintenance (improve eBay rankings and visibility)
• Full customer history records with Salesforce

Founded in 1999, Infopia provides (Software as a Service) eCommerce solutions—helping eBay sellers grow their business efficiently and effectively.

GarageSale on eBay Radio - Mac Desktop Application for eBay Sellers

Listen on eBay Radio and "meet" our newest and international eBay Certified Provider, GarageSale by iwascoding!

GarageSale is a Mac OS X application providing eBay listing efficiency and post sale management.

Key Features are:

• Desktop application
• Integration with other Mac OS X applications (e.g. importing images from Apple iPhoto
• Supports multiple eBay accounts
• Built-in photo editor
• Import photos direct from your camera
• Over 130 template designs
• Income report generation (track eBay sales and expenses)
• Supports 15 international eBay sites, including eBay.com, eBay.de, eBay.co.uk and eBay.ca
• Supports eBay Motors
• Network sharing available with Apple’s Bonjour technology
• YouTube, Twitter, and Google Maps integration for social marketing and networking
• and more…

GarageSale is available for only $34.99.

iwascoding is a German company focused on creating eBay and PayPal solutions for the Mac and iPhone platforms. Their most popular eBay solution is “GarageSale”. iwascoding recently released the first eBay selling app for the iPhone and iPod Touch, GarageSale touch.

Easy One-Page Lister, Photo Hosting, Templates and Bulk Revision Tools from inkFrog - eBay Certified Provider Spotlight

Since 1999, inkFrog has helped thousands of eBay sellers improve their sales and save time listing on eBay. inkFrog provides an inexpensive, simple, yet robust tool for eBay sellers at only $9.95 a month.

Unique features to inkFrog are:

• One-Step eBay Lister -Easily create eBay listings in one-step.
• Search and Replace- Bulk edit and revise templates and live eBay listings from inkFrog, including the item description. Search for a specific keyword, i.e. “money order” and replace with “PayPal” in bulk and in item descriptions.
• Globals - Create new rules for templates and “globally” apply to all listings, live and scheduled. Allows sellers to easily update listings as eBay policies change.

Other features of inkFrog are:

• Bulk photo uploading
• Unlimited Image hosting
• Photo Editing Tools
• Prebuilt templates
• Automatic feedback
• Customize automatic invoices and emails to buyers

Benefits:

• Save time listing
• Manage and track consignment sales
• Easy editing/resizing/cropping of images
• Track and manage profits

A free 14-day trial is available to all eBay sellers!

inkFrog provides eBay sellers with an easy to use tool for efficient listing, photo uploading, live listing editing and managing of eBay sales. Visit inkFrog and sign-up for a 2 week free trial today!

eBay Workshop Oct 22nd - Save Time on Shipping: For Bulk and One Off Printing! Right from My eBay!

Workshop: New Selling Manager Applications - "Save Time on Shipping: For Bulk and One Off Printing! Right from My eBay!"

Host: ShipRush

Date: October 22nd, Thursday

Time: 11AM - Noon PST

Location: eBay Workshop Board

Description:

After the buyer checks out, the seller's work starts! Reliable post-sale order processing is a must-have. It can be quite exhausting managing the information, getting packing lists and shipping labels dealt with, etc.

My.ShipRush streamlines the whole post-sale process from shipping to communication. Saving eBay sellers a lot of time (and time is money!). Please join Rafael Zimberoff, ShipRush Product Manager for Z-Firm to learn how My.ShipRush can help eBay sellers easily manage all shipments and communications.

New to the eBay Selling Manager Applications, or commonly referred to as eBay's App Store, is My.ShipRush. My.ShipRush was created by the folks at Z-Firm and is a new version of ShipRush, embedded in My eBay or Selling Manager.

ShipRush is an eBay Certified Solution Provider and one of the third party providers included in the new Selling Manager Applications feature. To learn more, visit Selling Manager Applications.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Save Time Answering eBay Buyer Emails with Hosted Support - eBay Certified Provider Spotlight

eBay sellers may find they are spending a large amount of their time answering buyer questions instead of focusing more on listing and strategy. To help sellers reduce the size of their inbox and save time answering redundant questions, Hosted Support (an eBay Certified Solutions Provider) has created a solution that can help, ezSupport for eBay.

ezSupport for eBay is a customer relationship and email management solution automatically responding to buyer emails through a knowledge base the seller has created. Also, sellers can use Hosted Support’s Searchable (Advanced) FAQs in their eBay listings allowing buyers to find their answer and never needing to email the seller.

For example, if a buyer emails or types into the Advanced FAQs, “What happens if the battery doesn't fit my cell phone?”, ezSupport for eBay will instantly email or display that specific seller's answer, such as, “Cell phone batteries may be returned within 14 days of receipt.”

ezSupport not only saves eBay sellers time but also increases the chances the buyer will bid or purchase an item by giving an immediate answer or response. If a buyer has to wait to hear back from an eBay seller, the chances of them bidding or purchasing greatly decreases.

eBay sellers report up to 80% of buyer questions can be handled by automated emails and FAQs.

Consider the customer and email management solution known as ezSupport by Hosted Support for sellers needing to reduce customer contacts and save money and time on customer support.

Key features of ezSupport for eBay:

• Answer 80% of customer email – automatically
• Create an extensive knowledge base
• Auto respond to buyer email from “Ask Seller a Question” link on eBay
• Customizable and Searchable FAQs knowledge base gives buyers immediate answers
• Add, Edit and Delete FAQs at anytime
• Natural Language Search
• Retrieve and archive all eBay messages indefinitely
• Maintain buyer contact records
• POP email importing
• Support multiple logins
• Share knowledge base across multiple ezSupport accounts – Great for eBay sellers with multiple eBay IDs
• Improves feedback and DSR scores
• Responds to buyers who hide their email address
• Adds 24x7 customer support to eBay listings
• Easy 15 minute setup
• Supports Windows and Macintosh
• FREE 30-day trial

ezSupport for eBay with Advanced FAQs can be used FREE for the first 30 days. After the FREE 30-day trial it is priced at $19.95 per month, available on a month-to-month subscription basis.

eBay Sellers that are subscribed to Selling Manager (free) or Selling Manager Pro, can add ezSupport for eBay to their My eBay account with the new Selling Manager Applications. Same functionality and benefits, right in your eBay account.

HostedSupport is a leading provider of affordable customer support automation for web businesses and eBay sellers. Its easy-to-use system can be set up in 15 minutes and eliminates many of the customer support “pains” involved in answering and tracking customer questions, managing the returns process, and resolving customer tickets/cases. Businesses using HostedSupport's products increase their revenues an average of 25% and reduce their manual email workload by 80% or more.

My.ShipRush on eBay Radio - Save Time Shipping Across Mutiple Channels within My eBay

Listen on eBay Radio as ShipRush discusses how their new My.ShipRush for eBay Selling Manager Applications helps eBay sellers save time handling shipping and communications.

Benefits:

• When used in eBay Selling Manager Applications, My.ShipRush is automatically configured to interact with your eBay account
• Supports shipping for multiple carriers
• Print shipping labels (with free shipping plugin)
• Email notifications to the buyer with shipment status and tracking #
• Use existing shipping accounts (in most cases)
• Monitor and manage which items have shipped and which have not
• Look up sales and shipment information from My eBay
• See all ecommerce sales activity across multiple channels in one place, My eBay
• My.ShipRush is free to try and free to use

eBay sellers interested in My.ShipRush or other apps in the "eBay App Store" known as Selling Manager Applications will need to be subscribed to Selling Manager (for free!) or Selling Manager Pro.

Founded in 1992, Z-Firm has been making ShipRush since 1998. The ShipRush mission is to bring big-warehouse shipment automation to small businesses. ShipRush is "FedEx Compatible," "UPS Ready," "UPS OnLine Compatible," and DHL Certified.

eBay Certified Provider Program Goes Global with the Addition of GarageSale by iwascoding

New eBay Certified Provider – GarageSale by iwascoding

The eBay Certified Provider program expands into international territory with the addition of GarageSale by iwascoding.

iwascoding is a German company focused on creating eBay and PayPal solutions for the Mac and iPhone platforms. Their most popular eBay solution is “GarageSale”, a listing tool accounting for over 400,000 auctions a month. US sellers make up over 50% of GarageSale subscribers.

GarageSale is a Mac OS X application providing eBay listing efficiency and post sale management.

Key Features are:

• Desktop application
• Integration with other Mac OS X applications (e.g. importing images from Apple iPhoto
• Supports multiple eBay accounts
• Built-in photo editor
• Import photos direct from your camera
• Over 130 template designs
• Income report generation (track eBay sales and expenses)
• Supports 15 international eBay sites, including eBay.com, eBay.de, eBay.co.uk and eBay.ca
• Supports eBay Motors
• Network sharing available with Apple’s Bonjour technology
• YouTube, Twitter, and Google Maps integration for social marketing and networking
• and more…

GarageSale is available for $34.99.

Target audience – All level of eBay sellers, from New-to-Mid-to-High Volume eBay sellers and Mac users. eBay sellers and Mac users that prefer to manage their eBay business from the familiarity of a native Mac application and value the integration with other Mac based software.

Awards –

• eBay Germany Developer Program awarded GarageSale “Best Newcomer 2005″
• Mac Life rated GarageSale “Best eBay App” twice in 2005 and again in 2006

eBay Seller Testimonials –
“There is no better eBay software program than GarageSale. I'm making enough money using this program to pay my bills! It is easy to use, intuitive, and the development team provides excellent tech support. They also listen to our suggestions and incorporate them into the updates whenever they can. Also the program is extremely affordable. Saves me untold amount of time listing auctions.”

“I have so much confidence in them that whatever program they release in the future I will purchase with no questions asked. I would do that because they have an uncanny ability to know what a MAC user REALLY needs.”

Created in 2004, GarageSale is a robust solution helping eBay sellers list items efficiently, update items regularly and manage post-sale tasks. GarageSale is a Mac desktop application.

Below is a cartoon depiction of the iwascoding crew working on their GarageSale application for eBay. I think you'll appreciate their creativity and sense of humor. :)

Beatlemania is Back: Rock Band and Beatles Items Sales Surge on eBay by Terapeak

Article by Terapeak

In case you haven’t heard, there’s this wild new video game out, where you and a few friends get to be English kids with bad haircuts, who sing cute little pop songs that eventually become more complex, and eventually you pioneer this thing called rock and roll and take over the world… It’s pretty “out there”, but a lot of fun!

Okay, obviously we’re talking about The Beatles: Rock Band, which released just over a week ago, and which features some crazy specialized instrument add-ons, like Paul’s signature Hofner bass and Ringo’s branded drum kit. Not coincidentally, the game also launched in conjunction with remastered reissues of the band’s catalogue — which, here in the office, we’re pretty stoked on. Of course, $250 retail (the cost of the 13-part box set) is a lot of dough to spend on tunes you’ve pretty much heard before — especially when paired with all the Rock Band packages — so for any fan to get in on the action, they’re looking at a hefty financial commitment.

As a result — and you know what we’re gonna say — eBay sales have gone through the roof.

Check out this 30-day All Sites total sales trend:

… and that’s just any listing with the keyword “Beatles” in it!

If total amounts aren’t your thing (fair, considering the new release factor), consider this: in the two weeks leading up to release date, sell-through also shot from 38% to 51%, while bids per listing nearly doubled. And if holiday patterns are any indication… well, that’s only the beginning.

Terapeak’s Hot Media charts for September won’t come out for another couple weeks, but do you remember the following from a couple months back?
… Okay, we still can’t get over how unbelievable that is. Jaw-dropping. Inconceivable.

But don’t be surprised to see some kind of Beatles “lite” version as holiday sales pick up…

Terapeak is an eBay Certified Provider and a member of the eBay Market Data Program. Terapeak 5.0 is a web-based solution providing real-time market research and data analytics on eBay. Terapeak 5.0 provides eBay sellers and buyers with two years worth of trending data.

Auctiva Releases New Bulk Listing-Revision Tool for eBay

Auctiva, an eBay Certified Solution Provider, recently announced new enhancements and features to their software for eBay. The new software enhancements allow eBay sellers to manage more of their selling activities with Auctiva.

Auctiva has added new features to provide better functionality and help for eBay sellers as they update listings and selling strategies to adapt to the upcoming eBay policy changes, which take effect later this month. (September).

"Our Auctiva development team tries hard to find ways to help customers be more productive, sell more in their eBay businesses and save money...," - Tony Maxey, Auctiva Product Manager. "We're introducing several new features in this update that many customers have asked us for."

New Features:

• Bulk Listing-Revision Tool - the new tool will help eBay sellers edit, revise and update their listings quickly and easily to comply with eBay's new policies

"This bulk revision feature will come in handy for all of our users who want the ease of changing one listing or 100, without having to log directly into eBay and revise each listing, one at a time," - Rebecca Miller, Auctiva Product Analyst.

• Print Packing Slips - generate and print packing slips with your business logo
• Spell Check - functionality added to Auctiva's listing tool for eBay

For more details on Auctiva's software enhancements, check out their Auctiva Education and Auctiva Community Forums.

Auctiva is an eBay Certified Solutions Provider offering listing management solutions and features for beginner -to mid-to high-volume eBay sellers.