Preview Release of ShipWorks 3.0 Includes Support for FedEx SmartPost

Interapptive (eBay Certified Provider and eBay Developer) supports FedEx SmartPost with an early preview release version of their ShipWorks 3.0 software.

FedEx SmartPost is a cheaper shipping method for packages going to residential customers. FedEx will pick up, sort, track and deliver an eBay seller’s packages by leveraging the delivery network and capabilities of the USPS.

FedEx SmartPost Domestic Features

• Full domestic coverage, including P.O. boxes
• Transit Times 2-8 business days (longer time-in-transit outside the continental 48 states
• Packages up to 70 lbs.

“SmartPost has been a highly requested feature among sellers. Interapptive is the first FedEx Compatible Solutions Provider to be certified for SmartPost, and we’re excited to make this available.” – Wes Clayton, Interapptive President

The ShipWorks software (by Interapptive) provides eBay sellers with a solution to streamline their shipping process. ShipWorks makes it easy to ship more in less time by eliminating manual data entry through integration and direct download of eBay shipping orders from PayPal. ShipWorks will keep track of a seller’s notes, shipments, tracking numbers and emails related to each order. Orders are easily searchable and easily organized using ShipWorks filters.

eBay sellers can use FedEx to ship to P.O. boxes, reduce transit time, minimize handling, and maximize postal discounts.

Contact ShipWorks today to learn more about their eBay and ecommerce shipping software and you can take advantage of FedEx SmartPost.

• 1-800-95-APPTIVE (1-800-952-7784)
• sales@interapptive.com

Interapptive’s ShipWorks software provides online sellers with solutions to streamline their shipping process. ShipWorks makes it easy to ship more in less time by eliminating manual data entry. A free 30-day trial is available to all eBay sellers.

Customer Relationship Management (CRM) Solutions Help eBay Sellers Increase Sales

Customer Relationship Management

To really gain an advantage and increase customer satisfaction (DSRs and Feedback) eBay sellers should consider investing in a Customer Relationship Management solution or CRM.

A CRM solution will allow sellers to keep records of their buyers in order to better understand the buyers search and purchasing behavior. A better understanding of buyer behavior gives sellers the opportunity to create and implement effective targeted marketing strategies and increase sales with repeat purchases.

A CRM solution will also help reduce the amount of emails and questions eBay sellers receive or automate the email replies.

Benefits of CRM:

• Maintain buyer/customer contact records
• Identify customer segments (location, purchase history, returns, customer support issues
• Improve customer retention
• Know your top buyers for each product and group
• Improve customer service
• Create marketing campaigns
• Send coupons and incentives to specific buyer segments
• Track and report on effectiveness of marketing campaigns
• Analyze and create reports on customer trends in correlation with marketing and product

eBay does not provide a CRM solution for eBay sellers. eBay sellers interested in increasing their buyer satisfaction, retention and sales should consider a CRM solution from an eBay Certified Provider.

Hosted Support
Seller Machine
ShipWorks
MyStoreCredit

eBay Workshop August 13th - "Save Time & Money Shipping and Increase Repeat Purchases"

Workshop: Save Time & Money Shipping and Increase Repeat Purchases

Host: ShipWorks
Date: Thursday, August 13th
Time: 11AM PST
Location: eBay Workshop Board

Description: In this workshop, we'll look at how ShipWorks helps you save time shipping with their quick, automated printing of address labels, posting of tracking info in My eBay and shipping tracking notification emails sent to your buyers for multiple carriers. Plus, ShipWorks will show you how they can help you manage, organize and report on customer interactions and their purchase volume with you. You'll be able to understand who YOUR top buyers are and market more effectively to those buyers in order to increase repeat purchases.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

eBay Workshops Past, Present and Future Contain Information You Need to Save Money, Save Time and Grow

eBay Workshops are a great learning experience for sellers to learn about the different opportunities available to them to help their eBay business grow and at the same time streamline their manual processes to be more efficient.

In the eBay workshops, we invite a Certified Provider to host a workshop on a topic they are well versed and experienced with. Certified Providers are third party companies, partnered with eBay, and have the expertise and experience to assist an eBay seller in growing their eBay business.

Upcoming Workshop:

• Save Time & Money Shipping and Increase Repeat Purchases August 13th- hosted by ShipWorks

Past Workshops: *review the workshops at any time, even after the scheduled timeslot*

• Save Time Listing and Gain Insightful Understanding into Your Buyers - hosted by Auctiva
• 5 Easy Steps to Increase Your eBay Profits w/Market Research - hosted by Terapeak
• Easy Listing Revisions - Edit LIVE eBay Listings in Bulk - hosted by inkFrog
• Selling on eBay using Drop Shippers: How to Make a Profit - hosted by Worldwide Brands
• Turn Your Household Items Into Cash on eBay - hosted by The Queen of Auctions
• Product Trends for 2009 and Beyond- hosted by WhatDoISell
• Keeping Up With the Latest eBay Strategies - hosted by As Was
• Saving $ When Shipping - Are you getting the most out of First Class Mail? - hosted by ShipRush

If you have questions about the past workshops in 2009, post your questions in our Certified Provider Discussion Board.

Automate Shipping Invoice, Label, Postage Printing and Manage Customer Emails With ShipWorks

The ShipWorks software provides eBay sellers with a solution to streamline their shipping process. ShipWorks makes it easy to ship more in less time by eliminating manual data entry through integration and direct download of eBay shipping orders from PayPal. ShipWorks will keep track of a seller’s notes, shipments, tracking numbers and emails related to each order. Orders are easily searchable and easily organized using ShipWorks filters.

eBay Sellers can set up preferences within ShipWorks to perform common tasks automatically. Such as setting a preference to automatically print invoices, send shipment notification emails, and updating the online status of orders every hour. ShipWorks makes it easy to keep customers up-to-date with shipping and status notifications, automatically.

In addition to managing your shipping flow, ShipWorks is able to maintain a comprehensive list of your customers based on all orders in the system. This allows you to manage customer relationships. You’ll know which customers have generated the most orders, purchase amounts, where customers are located, etc… Customers are easily searchable organized using ShipWorks filters. Utilize ShipWorks reporting to find and track what your customers are buying and how much of it. Compare your actual shipping costs to the shipping costs you are charging. ShipWorks makes it easy to report on any aspect of your business.

Other Benefits of ShipWorks:

• Support multiple carriers
• Endicia and Stamps.com integration for USPS postage printing
• Bulk package tracking
• Bulk label printing
• Bulk invoice printing
• Leave eBay feedback in bulk with customized presets
• Automatically update your "My eBay" status
• Email management
• Supports multiple user accounts
• Package shipment auditing - claim entitled shipping refunds

If you are not finding all the support and automation you need to handle shipping with eBay and PayPal, then try out ShipWorks. ShipWorks is a complete shipping tool.

ShipWorks offers a FREE 30-Day Trial for all eBay sellers!

Shipping Made Fast and Easy by eBay Certified Providers

Following up on the topic of Shipping from eBay’s Webinar, we’d like to provide more information on how eBay Certified Providers provide the tools and assistance eBay sellers need.

Our Certified Providers have created tools completely automating the shipping work flow, shipping communication and posting of tracking information into My eBay. Their solutions offer features and options not available through eBay and PayPal.

Benefits:

• Support multiple carriers
• Endicia and Stamps.com integration
• Bulk package tracking
• Bulk label printing
• Bulk invoice printing
• First-Class Mail International printing
• Auto email to buyer with tracking info
• Auto email to buyer and seller confirming package delivery
• Post tracking info into My eBay for seller and buyer
• Support international shipping
• Shipping carrier cost comparison
• Email management
• Package shipment auditing – claim entitled shipping refunds

Certified Providers:

ShipRush
ShipWorks

Please contact the Certified Provider direct and fully discuss your needs to decide if they offer the right tool for you. Or you may post a question on our eBay Certified Provider Discussion Board.

ShipWorks Saves eBay Sellers Time

Listen on eBay Radio as ShipWorks outlines how their shipping solution enables efficient shipping and manages eBay customer emails.

• One software application supports all major shipping carriers: UPS, DHL, FedEx and USPS
• Generate shipping labels with ease and in bulk
• Identify key information about your buyers
  
• And more...

View a Product Demo

Interapptive (ShipWorks) Becomes Certified Provider

We are pleased to announce that shipping solution provider Interapptive, who provides the popular ShipWorks product, has become the newest member of the eBay Certified Provider Program.

ShipWorks is a desktop application that bridges the gap between receiving an order and getting it out the door. The product is integrated with all major carriers to provide bulk and automated shipping label, invoice printing and email notifications. In addition, ShipWorks maintains a history of each order record including all email correspondence, shipping history and items purchased.

http://shipworks.com