Cloud Conversion on eBay Radio - How to Effectively Manage Your Customers and Increase Sales

Listen on eBay Radio as Cloud Conversion gives detail on their CRM (Customer Relationship Management) solution for eBay sellers and ecommerce merchants.

To really gain an advantage and increase customer satisfaction (DSRs and Feedback) eBay sellers should consider investing in a CRM tool.

eCommSource by Cloud Conversion, is a full bodied CRM solution integrating eBay My Messages and Ask Seller a Question direct into the Salesforce platform for easy handling of messages and creating reports on top buyers, purchasing behavior and more.

Benefits of eCommSource:

• Manage buyers and all communication in one place
• Improve customer service with faster response time
• Increase customer retention
• Send coupons and incentives to specific buyer segments
• Analyze buyer activity by product to help forecast sales, hot products and sourcing
• and more...

Learn more about eCommSource by Cloud Conversion.

Try a Free 30-Day Trial to eCommSource

5 Tips to Prepare for a Successful 2010 - eBay Radio with WhatDoISell.com

Listen on eBay Radio as Lisa Suttora, CEO & Founder of WhatDoISell.com, shares her insights and tips on how eBay sellers can create a prosperous 2010!

“5 Tips to Prepare for a Successful 2010”

• Look back at 2009 and assess your business
• Review your financials and create goals
• Organize inventory and workspace
• Analyze inventory and reprice or remove slow selling items
• Find new or fresh products and expand in your current niche

Check out www.bizplan2010.com to receive these tips and more from Lisa Suttora. Lisa's Top 10 Tips for a Successful eCommerce Business.

Since 2004, Lisa Suttora of WhatDoISell.com has provided thousands of online sellers with the skills, knowledge and support they need to build a unique, thriving business on eBay.

Infopia on eBay Radio - Enhancing a Multi-Channel Solution

Listen on eBay Radio as Infopia discusses new enhancements and upgrades made to their all-in-one solution automating eBay sellers and online merchants businesses.

New Enhancements

• Upgrades to Third Party Checkout
• Integrated with PayPal Express Checkout
• Faster eBay listing with eBay Product Catalog integration
• Sales History Maintenance (improve eBay rankings and visibility)
• Full customer history records with Salesforce

Founded in 1999, Infopia provides (Software as a Service) eCommerce solutions—helping eBay sellers grow their business efficiently and effectively.

My.ShipRush on eBay Radio - Save Time Shipping Across Mutiple Channels within My eBay

Listen on eBay Radio as ShipRush discusses how their new My.ShipRush for eBay Selling Manager Applications helps eBay sellers save time handling shipping and communications.

Benefits:

• When used in eBay Selling Manager Applications, My.ShipRush is automatically configured to interact with your eBay account
• Supports shipping for multiple carriers
• Print shipping labels (with free shipping plugin)
• Email notifications to the buyer with shipment status and tracking #
• Use existing shipping accounts (in most cases)
• Monitor and manage which items have shipped and which have not
• Look up sales and shipment information from My eBay
• See all ecommerce sales activity across multiple channels in one place, My eBay
• My.ShipRush is free to try and free to use

eBay sellers interested in My.ShipRush or other apps in the "eBay App Store" known as Selling Manager Applications will need to be subscribed to Selling Manager (for free!) or Selling Manager Pro.

Founded in 1992, Z-Firm has been making ShipRush since 1998. The ShipRush mission is to bring big-warehouse shipment automation to small businesses. ShipRush is "FedEx Compatible," "UPS Ready," "UPS OnLine Compatible," and DHL Certified.

Easy Listing Tool and Great Template Design for eBay from Seller Sourcebook

Listen on eBay Radio as Seller Sourcebook discusses how their listing tool for eBay is easy to use and saves sellers time! Seller Sourcebook offers many benefits and features for eBay sellers.

Benefits:

• One-page eBay listing tool
• Over 2500 listing template designs
• Image Hosting
• Mac and PC compatible
• Great customer service
• and more...

Founded in 2003, Seller Sourcebook provides an affordable eBay listing tool, image hosting and a large selection of attractive templates to assist sellers in creating professional listings on eBay.

Easy eBay Listing Revisions in Bulk with InkFrog

Listen on eBay Radio as inkFrog discusses how their eBay listing tool provides eBay sellers the the ability to bulk search and replace scheduled and live listings, allowing sellers to efficiently change their listings to adhere to eBay policies.

Benefits:

• Bulk search and replace text in Item Description


• Ability to edit any section of an eBay listing


• Edit stored, scheduled and live inventory


• Edit and update listings for multiple eBay IDs


• Will not lose Recent Sales score

All tools adhere to eBay policies on revising listings, and keep your recent sales where policy allows. See our listing revision policy for more information.

inkFrog provides eBay sellers with an easy to use tool for efficient listing, photo uploading, live listing editing and managing of eBay sales. Visit inkFrog and sign-up for a 2 week free trial today!

Create FAQs and Reduce Buyer Email with Hosted Support's ezSupport

Listen on eBay Radio as Hosted Support discusses how their ezSupport for eBay is an Advanced FAQ system reducing buyer emails. Let your buyers answer their own questions!

ezSupport for eBay offers:

• Customizable creation of your own FAQs (Frequently Asked Questions)
• Create an extensive knowledge base
• Searchable FAQs
• Easy to create!
• And more...

eBay Radio to host Certified Providers 4/7

Call in to this week's live broadcast of eBay Radio on Tuesday, April 7th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours) to hear from eBay Certified Providers and get more about the upcoming eBay Developers Conference. Griff's guests this week include

• Colette Marshall: from Worldwide Brands will discuss sourcing from liquidators.
  
• Michael Levit: from Vendio will show you how to compete effectively using their research products
  
• Delyn Simons Senior Manager, Platform Marketing with eBay will highlight the upcoming eBay Developers Conference.

Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 9th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

Catch Lynn on eBay Radio today at 12:15 pm PST

Catch Certified Provider The Queen of Auctions on today's eBay Radio show with Griff. Lynn Dralle, PowerSeller and Certified Provider, will be discussing product sourcing.

She also provides a free eZine, filled with tips and tricks for selling unique items on eBay, so be sure to sign up.

Listen to today's eBay Radio Show with Griff here:
http://www.wsradio.com/ebayradio/

Inventory Management Tool for eBay and Half.com by Monsoon, Inc.

Listen on eBay Radio as Monsoon, Inc, an eBay Certified Solution Provider, discusses their unique listing tool for eBay.com and Half.com.

• Desktop Solution
• Complete Inventory Management and Order Fulfillment
• Enable an Efficient Pick-n-Pack System
• Dynamic Pricing Tool
• Automatic slotting of eBay listings for maximum visibility
• and more...

Monsoon has been working with eBay.com, Half.com and eBay Motors sellers since 2003. Monsoon provides intelligent and automated software tools to efficiently manage, price and sell eBay inventory.

Auctiva Discusses New and Old Features for eBay Sellers

Listen on eBay Radio as Auctiva, eBay Certified Provider, outlines the many features available to assist eBay sellers. Auctiva offers eBay tools for FREE!

• Scrolling Gallery
• Over 2000 Listing Template designs
• Photo hosting services
• Shipping Insurance
• Consignment features
• eBay Educational Resource Center
• and more...

Auctiva is an eBay Certified Solutions Provider offering free listing management solutions for mid-to high-volume eBay sellers.

Queen of Auctions Shares Her Hot Product Tips for eBay

Listen on eBay Radio as Lynn Dralle, The Queen of Auctions, shares her holiday selling and sourcing tips -

• How to provide customer support
• Hot selling items this season
• How to find product to sell on eBay

The Queen of Auctions is an eBay Certified Provider and an eBay PowerSeller.

Strategies for eBay Sellers from As Was

Listen on eBay Radio to learn eBay success strategies recommended by As Was CEO, Debbie Levitt. Debbie discusses how to increase your items visibility through a "Strategy Spotlight" which includes

• Detailed Seller Ratings
• Fixed Price 30 Day Format
• Recent Sales

As Was is a full-service consulting firm specializing in branding, design, sales and marketing strategies, operations management, and training for eBay sellers.

ShipWorks Saves eBay Sellers Time

Listen on eBay Radio as ShipWorks outlines how their shipping solution enables efficient shipping and manages eBay customer emails.

• One software application supports all major shipping carriers: UPS, DHL, FedEx and USPS
• Generate shipping labels with ease and in bulk
• Identify key information about your buyers
  
• And more...

View a Product Demo

Infopia and Salesforce - A Powerful Customer Relationship Management Tool

Listen on eBay Radio as Infopia discusses their Salesforce addition for eBay sellers. With Infopia and Salesforce, eBay sellers can fully manage their customer relationships through

• Ability to manage all communications with eBay buyers
• Have a 360° view of eBay customer activity for faster customer resolutions and strategic decisions
• Analyze and segment eBay customers, as well as order information for targeted email campaigns and buyer loyalty programs
• And more...

Download a Solution Overview

Laura Della Torre on eBay Radio Today 2/5

Listen live today, February 5th, at 12:08 pm to hear Certified Provider Program Manager, Laura Della Torre, talk with host Jim "Griff" Griffith and Adam Hundt from eBay Developers Program. In light of recent announcements, knowing how to increase profits and provide great customer service is more critical than ever. Laura will show you how Certified Providers can help you do this with minimal effort.

http://www.wsradio.com/ebayradio

CPs on eBay Radio today

Today's eBay Radio is filled with Certified Providers. Call in to eBay Radio today, January 8th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

• Debbie Levitt, CEO of As Was, talks about her upcoming 2008 As Was Conference.
• Colette Marshall, Business Development Manager with Worldwide Brands, Inc. talks about finding suppliers for certain types of products.
• Lynn Dralle, the Queen of Auctions, gives us her New Year’s resolutions for her eBay business in 2008.
• Lisa Suttora, Founder and CEO of WhatDoISell.com tells us about the top product trends for 2008.

Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. www.wsradio.com/ebayradio

Queen of Auctions on eBay Radio Today

Listen to Lynn Dralle from Certified Provider Queen of Auctions on the PowerSeller show with Griff, today, January 8 at 1:00 pm PST. Click here to listen about her eBay business New Years resolutions.