To really gain an advantage and increase customer satisfaction (DSRs and Feedback) eBay sellers should consider investing in a CRM tool.
eCommSource by Cloud Conversion, is a full bodied CRM solution integrating eBay My Messages and Ask Seller a Question direct into the Salesforce platform for easy handling of messages and creating reports on top buyers, purchasing behavior and more.
Benefits of eCommSource:
- Manage buyers and all communication in one place
- Improve customer service with faster response time
- Increase customer retention
- Send coupons and incentives to specific buyer segments
- Analyze buyer activity by product to help forecast sales, hot products and sourcing
- and more...
Learn more about eCommSource by Cloud Conversion.
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