New eBay Certified Provider, Cloud ConversionWe are delighted to offer eBay sellers a robust CRM solution for customer service and management with the addition of Cloud Conversion as a new eBay Certified Solutions Partner.
eCommSource by Cloud Conversion is a complete CRM (Customer Relationship Management) solution for eBay built upon salesforce.com’s trusted Force.com platform. With eCommSource, top eBay sellers can manage all customer service and support from a single view, gain valuable insight about their top buyers and implement effective marketing strategies to increase sales with repeat purchases.
“eCommSource is a solution for any online retailer who is serious about providing excellent customer service and support. It is appropriate and cost effective for any size company. eCommSource really opens the door for eBay sellers who are serious about customer service to leverage customer relationship management (CRM).” – Jon Jessup, CEO of Cloud Conversion
Features:
- Consolidate all eBay buyer emails from multiple eBay accounts
- Streamline and simplify your customer support process
- Process and answer buyer emails from eBay and other online channels
- Track buyer questions and concerns for resolution
- Route inquiries to the right employee or department (i.e. returns to the shipping dept)
- Buyer questions specific to an eBay auction include Auction Ending Time for response prioritization
- Manage and track customer returns and RMAs (return merchandise authorizations)
- Access other CRM applications from the AppExchange®
Benefits:
- Improve customer service with faster response time
- Boost eBay feedback, DSRs and sales
- Increase customer retention
- Analyze buyer activity by product to help forecast sales, hot products and sourcing
- And more…
Try a Free 30-Day Trial to eCommSource
Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help an eBay seller grow their business.
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