Thursday, October 22, 2009

Seller Machine Wins "DSR Rockstar" eBay Star Developer Award - Video Interview

Seller Machine CRM, an eBay Certified Provider, was awarded the eBay Star Developer Award for "DSR Rockstar" at eBay's 2009 Developers Conference in San Jose, CA.

The eBay Star Developer Awards are awarded each year to the eBay developers recognized for building applications on the eBay API platform and for their achievements in enabling sellers to improve customer service, create great buying experiences and keep pace with eBay's dynamic marketplace. BengalOne was recognized by eBay for their Customer Relationship Management solution known as Seller Machine CRM.

Seller Machine CRM, developed by BengalOne, is a customer relationship management (CRM) tool streamlining and increasing communication with your eBay buyers. Seller Machine also helps sellers with shipment tracking and communication to the buyer on the status of the shipment and satisfaction with their item.

Benefits of Seller Machine CRM:
  • Build strong relationships with buyers, resulting in higher DSR scores
  • Promotes a proactive approach to customer service reducing negative feedback
  • Creates and manages eBay customer relationships encouraging repeat sales
  • Assists in shipping communication
  • Quickly see number of days since Shipped and since Delivered
  • Watch for those packages that are taking longer than usual to deliver and contact the buyer before they get upset and contact you
"It's not just the one DSR -- if you fix that one {customer communication} DSR, then all the other ones just follow. Once you've built a relationship with that buyer, then they go out of their way to leave 5 stars every time." - E.J. Bantz, Founder and Creator of Seller Machine CRM by BengalOne

Congratulations to Seller Machine for this great win! Seller Machine is a DSR Rockstar as the tool helps eBay sellers increase their DSRs, create strong relationships with their buyers and increase sales with repeat purchases from happy buyers.

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