Friday, April 24, 2009

Advanced FAQs Reduce Buyer Email for eBay Sellers

eBay sellers will be able to reduce the amount of time they spend answering buyer emails with eBay’s new Smart FAQs. Some sellers may need more functionality and features in an FAQ beyond what Smart FAQs offer, consider the Advanced FAQs solution known as ezSupport for eBay by Hosted Support.

Benefits of ezSupport (Advanced FAQs):
  • Create an extensive knowledge base
  • Unlimited questions
  • Auto respond to buyer inquiries
  • Customizable FAQ categories
  • Natural Language Search
  • Retrieve and archive all eBay messages indefinitely
  • Maintain buyer contact records
  • Support multiple logins
  • Share FAQ knowledge base across multiple ezSupport accounts - Great for eBay sellers with multiple eBay IDs

Please contact the Certified Provider direct and fully discuss your needs to decide if they offer the right tool for you. Or you may post a question on our eBay Certified Provider Discussion Board.

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